Healthcare Reputation Report

Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today released its 2019 Healthcare Reputation Report, which gauges online patient sentiment about their experiences at healthcare organizations across the country. This year’s report analyzed patient reviews for more than 3,800 hospitals, which showed a strong correlation between Reputation Score and revenue. The analysis makes a strong case for health systems and providers to invest in reputation management tools as part of their strategy to improve online reputation and gain actionable insight into patient experience.

Reputation.com’s 2019 Healthcare Reputation Report can be used by health systems and providers to uncover actionable insights that determine online reputation. It will also make the case for investing in reputation management as a key element of an organization’s digital and patient experience strategy.

Most importantly, data in the report shows a direct correlation between online reputation and financial performance.

Specifically, this report covers:

• The relationship between online ratings and revenue per bed
• Trends in patient reviews and comments
• Ratings for the Top 100 hospitals based on customer experience