The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
Hire anyone, anywhere, quickly and easily. Use our AI-driven, fully compliant global employment platform powered by our in-house worldwide HR experts. Leave the complexities of global employment to the named industry leader that consistently attains 98% customer satisfaction ratings.
The market is full of diverse SEO tools, making it harder to choose the best fit out of them for your business. Small businesses have budget restrictions that allow them to explore different resources. They can afford to take a rushed approach toward specific tasks. But enterprise or large-scale companies differ from them because their SEO needs, site layout, traffic flow, and budget are massive. For them, an enterprise-level SEO solution that combines the utility of multiple SEO tools into one is the best bet.
As remote access needs grow, organizations are increasingly shifting away from traditional VPN implementations and toward more secure and performant remote access solutions. Zero Trust network access, or ZTNA, creates secure boundaries around specific applications, private IPs and hostnames, replacing default-allow VPN connections with default-deny policies that grant access based on identity and context. In 2020, approximately 5% of all remote access usage was predominantly served by ZTNA. Due to the limitations of traditional VPN access and the need to deliver more precise access and session control, that number is expected to jump to 40% by 2024.
Globalization Partners enables companies to quickly and easily expand into 187 countries without the hassle of setting up local branch offices or subsidiaries. You identify the talent, and we employ your team member via our in-country payroll. This enables you to quickly and easily hire around the globe, and lifts the burden of figuring out HR, tax and legal matters from your shoulders to ours
Globalization Partners simplifies international business by enabling organizations to quickly expand into new countries without setting up branch offices or subsidiaries. You find the talent, and we put your team member on our locally compliant payroll.
This eBook highlights the benefits of UCaaS such as cost savings, increased productivity, and remote work. Also, this eBook explains the history, technical requirements, and case studies of UCaaS.
Is your team is struggling to get quotes done accurately and quickly? It might be time to consider a CPQ software solution. CPQ stands for Configure-Price-Quote. It refers to a category of quoting software that is designed to manage complex product or service configurations and just about any type of pricing you need. Good CPQ software also helps your team automate or guide pricing and product selection, resulting in faster quote turnaround times and more closed deals.
CPQ software can provide numerous benefits and bring incredible value to your business in the ever-evolving manufacturing landscape. The technology provides an arsenal of benefits through versatile tools designed to adapt to a user’s needs. In this white paper, we provide an overview of the history of CPQ software and dive deep into the elements that make it an essential tool for digitally driven businesses today.
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the market leading RingCentral unified communications platform. It combines high-quality video, audio, screen sharing, and team messaging into a collaborative online meeting hub that sparks conversations and fuels ideas—anytime, anywhere, on any device.
In line with the trends and developments we identified in our previous studies, The spring of B2B marketplaces (2017), B2B marketplaces are blossoming (2018), and The summer of B2B marketplaces (2020), B2B marketplaces have kept growing.
94% of cyber-threats originate from the inbox. As remote working continues, reliance on this medium is only set to increase and cyber-criminals will be quick to capitalise on this through sophisticated and novel attack techniques.
How embracing a D2C mindset can help manufacturers capitalize on powerful new digital engagement strategies
3 ways banks and credit unions can differentiate their CX in a saturated market
The eBook explores the real cost of content creation and how process efficiencies can save your marketing team time and money.
Learn why It’s time for your organizations to move from appliance-based hardware or virtual load balancers to 100% software load balancing.
Threats to the modern organization are growing, and they come from all sides, from severe weather and wildfires to civil unrest, terrorism, and even global pandemics. Everbridge helps security teams cut through the noise to quickly identify, assess and address those threats in order to safeguard company assets and employees.
With cloud-based technologies, a business can unify its entire work ecosystem, easing the strain on the IT department and all end users.
Regardless of your cloud computing migration approach, your cloud provider should have your back every step of the way, from analysis and planning to testing and production deployment. Each cloud computing migration option addresses a different set of needs. Take a closer look at three migration options so that you can make the best choice for your move to The Alternative Cloud.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally
This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.
Download the guide and discover why coaching is important, strategies for new managers, and how to develop a coaching relationship.
In Forrester’s evaluation of the emerging market for bot management, we identified the 13 most significant providers in the category — Akamai Technologies, Alibaba Cloud, AppsFlyer, Cloudflare, DataDome, Imperva, Instart, Netacea, PerimeterX, Radware, Reblaze, Shape Security, and White Ops — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Security pros can use this review to select the right partner for their bot management needs.
In this eBook, we dissect the following patterns: • Identity and authentication for data storage • Public Cloud misconfiguration • Keys and secrets mismanagement • Overprivileged identities • Insider threats
To learn more about the value of iPaaS, view this white paper. Explore 5 emerging use cases for cloud integration, and decide if an iPaaS is right for your organization.
SAP workloads play a critical role in your business today. Many workloads have been around for years, if not decades, and run on their original infrastructure. Thanks to the options available through SUSE and AWS, old infrastructure doesn’t have to hold you back anymore.
Download this eBook to learn how to embrace uncertainty, break through the status quo, and evolve in today’s rapidly changing markets. Partner with Planview on your journey to increased agility and flexibility, no matter how your teams work.
FinancialForce is the leading cloud ERP for the new services economy. The #1 ERP native to the Salesforce Platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center.
For a successful digital-led strategy, you must ensure your customers receive the same experience and messaging through each and every channel. A consistent brand image and message provide more than a heightened sense of familiarity with your brand.
Download this eBook to learn how enterprise Kanban software can promote the visibility and connectedness of teams and their work while increasing productivity, reducing waste, and improving agility across your organization.
To help organizations continue to deftly pivot and keep pace in an ever-evolving world, we compiled qualitative commentary from a diverse range of technical and non-technical experts from companies like Snowflake, Microsoft, AWS, and Tableau, among others.
Understand how various workloads perform on Linode compared to GPU-based virtual machines (VMs) from AWS, Azure, and GCP. Using a standardized and repeatable testing methodology, Cloud Spectator tested four different GPU-based VMs to evaluate performance for a wide range of workloads. This report is available as an instant download with no registration required.
Your ultimate guide to the fundamentals of helpdesk solutions, including challenges, best practices, a buyer’s guide, and other resources, all in one place.Your ultimate guide to the fundamentals of helpdesk solutions, including challenges, best practices, a buyer’s guide, and other resources, all in one place.
5G promises exciting advances for Communications Service Providers (CSPs), but the 5G rollout is going to be challenging. CSPs must rapidly build out dense, low-latency edge networks in ways that are affordable, secure, and easily maintainable. CSPs are looking toward open-source, container based network infrastructures that meet the 5G latency, reliability, and flexibility requirements while being inexpensive to deploy and maintain. This eBook explores the technologies that will power this next wave of telecommunications.
PMOs are uniquely positioned to scale agility effectively across the organization. Their mission is to ensure that the business is headed in the right direction, spending money on the right things, and empowering people to accelerate value delivery. Portfolio management and strategic planning are often inherent in today’s organization; agile work needs to be tied to both.
Today’s top technology companies shine with what Forbes calls an “innovation premium” – additional value they generate in the stock market solely because of their reputation for disruption.
There will always be important new trends and techniques emerging in the B2B marketing industry, but thinking of your marketing strategy as a single, static, unchanging thing can limit your creativity. The best way to reach your clients and prospects is to adapt your strategy to fit their unique needs, no matter which marketing methods you choose to use. Change is the only constant, and as your buyers change and their needs and focuses shift, so should your marketing strategy.
WHILE THE CONFIDENCE LEVEL IN IT CAPABILITIES IS AT A NEW HIGH ON CAMPUS, THE JOB ISN’T GETTING ANY EASIER.
Check out our ebook, 5 Considerations For Transforming Your ECM Strategy With Cloud Content Management, and learn how to bring your people and information together in the cloud
This paper will explore the top questions and considerations you should be asking when switching email service providers, and how to choose the one that will help you build the best relationship with your customers—both now and in the future.
The finance function is evolving. Discover how trailblazing finance leaders are driving a digital-first agenda.
Microsoft will end support for Windows 7 in January 2020. This presents a dilemma for anyone who has deployed Windows 7 as the OS for an embedded system.
To better understand how organizations are approaching cybersecurity, Forbes Insights surveyed 1,001 security practitioners and security executives, in partnership with VMware.
Today’s global supply chains can be torn apart by politics, weather, currency and commodity fluctuations, among other unpredictable events. Winning distributors rely on their technology infrastructure investments to cope with these fluctuations. Download this eBook to ensure you are one of the winning distributors.
The mobile business benefits that Hosted VoIP offers can’t be matched by legacy systems. Let’s explore them in this guide.
How engineering has been operating in the dark and what to do about it? If the software engineering world is truly next in line to embrace a metrics-driven management approach, what metrics will emerge as the industry standards? The following is our take on the engineering metrics of the future, based on our work with over 300 customers
The big challenge for many brands is the complexity and scale of modern digital interactions, and the vast amount of data that comes with it. How can they build an understanding of the complicated and unpredictable ways in which customers behave? How do they move from data-to-insight, and then insight-to-action quickly, and at scale, to meet customer expectations? The good news is that most organizations are suffering very similar issues when transforming their digital experiences. In this guide, you’ll read about 5 ways some of the world’s biggest brands are using experience analytics - and the unique behavioral insights that come with it - to overcome the challenges they are facing.
Download your complimentary guide to learn from experts best practices to improve your month-end close for Oracle NetSuite!
Download our eBook and get answers to key questions that will help you build efficiency and security to deploy one collaboration tool to power seamless site-to-HQ working.
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry. Support Transformation: The Guide to Essential Practices and Metrics report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
According to IDC, spending on public cloud services is projected to grow over 22% a year through 2023. Don't be the last company to get more secure and more productive by moving your content to the cloud. This paper explores reasons that today’s cloud technologies, and, specifically, cloud content management platforms—can deliver these advantages to your business.
This white paper presents a complete approach to keep people productive during planned or unplanned disruptions, including best practices for a complete business continuity strategy as well as technologies to provide secure access to apps and data on any device, over any network or cloud. By ensuring seamless operations no matter what happens, Citrix Workspace solutions help protect your business from consequences such as financial losses, damaged reputation, weakened customer and partner relationships, and lost productivity.
The goal of this guide to provide you with everything you need for understanding about deep linking, recognizing its value to your business, and learning how to employ it in your attribution strategy.
You may have heard that many nonprofits are turning to technology that is based in the cloud to help them be more effective in program management, engagement, fundraising, analytics, and more. The benefits of cloud platforms are being seen across the social sector. But first... What is a cloud platform? Let’s find out.
Don’t let the small footprint fool you. This book is loaded with information that can help you understand and capitalize on network virtualization. In plain and simple language, we explain what network virtualization is, why it’s such a hot topic, how you can get started, and steps you can take to get the best bang for your IT buck.
Led by Max Cheprasov, Chief Automation Officer at Dentsu Aegis Network, the Automation Center of Excellence had been exploring how Artificial Intelligence (AI) could be used to boost business performance. As the team started realizing how task automation could give employees more time for strategic thinking and complex problem solving, they found FortressIQ.
In this guide, we provide actionable tips to implement a successful customer engagement strategy and show you how you can use the Engagement Economy to your advantage!
Many people aren’t fully aware of what an HRA is or what the benefits are. To help answer those questions we’ve pulled together a guide to answer ten of our most frequently asked questions.
Imperva’s 2020 Bad Bot Report investigates the daily attacks that sneak past sensors and wreak havoc on websites.
What really happens when you put a customer on hold? Hold times aren’t going anywhere. There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for your business and how can you handle holds better?
How different development & delivery methods affect tester scope, status, job satisfaction and more Tricentis & TechWell surveyed testers and testing leaders across the globe to gather insights about the evolving role of the tester against the backdrop of agile adoption, DevOps transformation and more.
Too many IT resources are being spent manually responding to storage problems and routine maintenance that, if left unchecked, could lead to downtime or data loss. Fortunately, a new class of intelligent storage with autonomous capability, combined with robotic process automation (RPA), can hyper-automate storage management, using software automation to perform tasks faster and more accurately. Read this white paper to explore five key benefits of deploying intelligent storage and RPA to optimize data center efficiency.
Hear from thought leaders and researchers at Chobani, Uber Eats, and Pinterest, as well as our own research experts on the lessons learned from 2020 so far, and what you need to do to reinvent and rethink your research programs for the new norm.
Email issues that make marketers shudder— and how email testing helps you catch and fix them before you send.
This research report uncovers how today’s most successful B2B marketers cut through the competition, engage today’s savvy buyer, and accelerate their journey with content.
Thwart digital extortion with a multilayered approach to reduce exposure and recover encrypted data more quickly and effectively.
In order to meet the expectations of advertisers in this digital-first age, news organizations must fine-tune their underlying sales engines – especially as they expand their product portfolios to include events, social media, branded content and more cross-channel offerings. This paper will examine how publishers and media can leverage end-to-end solutions to excel in the modern marketplace
With this report, business leaders will learn about MLOps, a process for generating long-term value while reducing the risk associated with data science, ML, and AI projects. Authors Lynn Heidmann and Mark Treveil from Dataiku start by introducing the data science-ML-AI project lifecycle to help you understand what--and who--drives these projects.
Learn how a knowledge management system can increase efficiency, enable better project management, provide valuable insights to your clients and prospects, and so much more.
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential business benefits enterprises may realize by deploying ServiceNow to catalyze digital business transformation.
In this guide, we will discuss four ways of using patient outreach to help engage more patients and bring back revenue as your facilities reopen for non-emergent care: 1) Increase Patient Awareness and Education 2) Reschedule Deferred Appointments and Close Care Gaps 3) Effectively Manage Chronic Conditions 4) Maximize Your Telehealth Reimbursement
The case for making the transition to cloud communications Explore the top six benefits for making the transition from on-premises PBX to cloud communications
Marketing's crusade to measure revenue impact has been ongoing for the last 20 years. However, as we head into the 2020's, the playing field has changed. Read the report and learn how to establish your marketing team as a growth driver
Here are three of the top trends impacting the retail marketing landscape today, and how marketers can think about crafting their strategies around data and intelligent analysis.
In this guide, Lada Gorlenko, Director of Experience Research at Smartsheet, and Lauren Palmer, Director of UX Research at Google, share their tips on how to enable UX teams to deliver breakthrough experiences at scale.
Managing Digital Assets is Complicated. Download the Cloudinary eBook, Digital Asset Management: Enabling Visual Storytelling and get insights on how Digital Asset Management is evolving to help you better upload, organize, manage, optimize and deliver your visual content.
The energy industry is faced with a tumultuous landscape of challenges that include rising costs and increased market volatility. In this white paper, you will learn how real-time 3D technology can enable this optimization at all stages within the energy industry.
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying Kbot. The results: A quantifiable benefit of over $9M over 3 years.
In the face of COVID-19, health care leaders and employer C-suites have worked to keep employees safe and maintain financial sustainability. It’s time to take lessons learned to help stay resilient and prepared — now and in the future. This article will provide an assessment of what leaders can do to minimize the ongoing impact of COVID-19 while they build more resilience into their culture, systems and workflows.
The Security and Information Event Management (SIEM) market is undergoing transformation, fueled by continuously evolving IT infrastructure: cloud computing, mobility, virtualization, and other business drivers.This white paper discusses capabilities that markedly distinguish the SIEM of today from previous iterations. Then it goes beyond SIEM as the industry understands it today, and discusses what should be the natural next evolutionary step of the SIEM market. Download today to help guide your organization’s SIEM journey.
Cybercrime groups such as Magecart are on the rise. Learn how you can protect your business from common methods used by Magecart, such as digital payment card skimming, to prevent website data leakage
Endpoint security and management has become very complex. Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave businesses exposed to risk. Tanium commissioned Forrester Consulting to survey more than 400 IT leaders at large enterprises to uncover the challenges and consequences they face when managing and securing their endpoints.
This resource can provide you with guidance and considerations as you take on new, expanded roles and challenges.
Productivity plays a huge role in the answer to both questions. Your commitment to improving productivity will be key to fixing the glaring problems revealed during turbulent times. In this guide, we share a few simple tips you can apply to your business — right now. We hope this guide can lay the groundwork for your journey toward higher productivity.
This evaluation guide aims to support IT organizations as they evaluate and select a modern BI and analytics platform suitable for a broad, enterprise-wide deployment. It is intended for IT to use collaboratively with business users and analysts as they assess each platform’s ability to execute on the modern analytics workflow, and the vendor’s resources and strategic guidance to effectively deploy and scale an analytics program that addresses the diverse needs of users across the organization.
Migration to cloud-based core financial management suites has dramatically increased as solutions offering equal or greater capabilities than on-premises become available. This report will help application leaders assess solutions for use cases specific to their organizations.
Here's How You Turn E-Commerce Data Into New Revenue Opportunities. 15 tactics you can use right away to grow your company …
In this whitepaper, Branch co-founder Mada Seghete brings you 8 tips to grow your app without breaking the bank.
Use this guide to understand the role technology can serve in responding to today's crisis and in laying the groundwork for both the 'new normal' and future crisis escalation. Learn five actionable steps you can take now to connect your business and clinical systems, to create a cohesive healthcare ecosystem.
How your large enterprise can safely and swiftly migrate customer identity data to the cloud.
In this e-book, we share advice from trailblazing sales leaders on the best ways to improve productivity and collaboration. Read on to find out how you can maximize time spent selling and focus on what matters most: connecting with your customers.
The People Success Toolkit for Remote Work is a resource to help leaders and managers understand how remote work is impacting employees and how they can respond. It also contains advice to help people feel safe, connected, engaged, and productive.
Read this ESG whitepaper to know how improving operational efficiency is the most important objective IT expects to accomplish from their organizations’ investments in the area of AI/ ML.
For efficiency-minded eRetailers who want to maximize margins, there are plenty of strategies you can employ now to reduce eCommerce fulfillment center costs – without major capital investments.
Customer Success has arrived, and everyone is talking about it. We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation, best practices, and strategies for creating a world class Customer Success organization.
QLIK & MICROSOFT LAUNCH JOINT GLOBAL PROGRAM TO ACCELERATE ANALYTIC SOLUTIONS USING SAP DATA ON AZURE SYNAPSE
How should organizations choose their AI projects? Should it be a trendy, consumer-facing solution such as a chatbot, virtual assistant, or computer vision application? Or is it better to focus on embedded, back-of-the-house projects that quietly help to improve internal operations, employee efficiency, or decision-making? This ebook has answers.