The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
Your ultimate guide to the fundamentals of helpdesk solutions, including challenges, best practices, a buyer’s guide, and other resources, all in one place.Your ultimate guide to the fundamentals of helpdesk solutions, including challenges, best practices, a buyer’s guide, and other resources, all in one place.
5G promises exciting advances for Communications Service Providers (CSPs), but the 5G rollout is going to be challenging. CSPs must rapidly build out dense, low-latency edge networks in ways that are affordable, secure, and easily maintainable. CSPs are looking toward open-source, container based network infrastructures that meet the 5G latency, reliability, and flexibility requirements while being inexpensive to deploy and maintain. This eBook explores the technologies that will power this next wave of telecommunications.
PMOs are uniquely positioned to scale agility effectively across the organization. Their mission is to ensure that the business is headed in the right direction, spending money on the right things, and empowering people to accelerate value delivery. Portfolio management and strategic planning are often inherent in today’s organization; agile work needs to be tied to both.
Today’s top technology companies shine with what Forbes calls an “innovation premium” – additional value they generate in the stock market solely because of their reputation for disruption.
Check out our ebook, 5 Considerations For Transforming Your ECM Strategy With Cloud Content Management, and learn how to bring your people and information together in the cloud
WHILE THE CONFIDENCE LEVEL IN IT CAPABILITIES IS AT A NEW HIGH ON CAMPUS, THE JOB ISN’T GETTING ANY EASIER.
This paper will explore the top questions and considerations you should be asking when switching email service providers, and how to choose the one that will help you build the best relationship with your customers—both now and in the future.
The finance function is evolving. Discover how trailblazing finance leaders are driving a digital-first agenda.
Microsoft will end support for Windows 7 in January 2020. This presents a dilemma for anyone who has deployed Windows 7 as the OS for an embedded system.
To better understand how organizations are approaching cybersecurity, Forbes Insights surveyed 1,001 security practitioners and security executives, in partnership with VMware.
Today’s global supply chains can be torn apart by politics, weather, currency and commodity fluctuations, among other unpredictable events. Winning distributors rely on their technology infrastructure investments to cope with these fluctuations. Download this eBook to ensure you are one of the winning distributors.
Download your complimentary guide to learn from experts best practices to improve your month-end close for Oracle NetSuite!
The mobile business benefits that Hosted VoIP offers can’t be matched by legacy systems. Let’s explore them in this guide.
How engineering has been operating in the dark and what to do about it? If the software engineering world is truly next in line to embrace a metrics-driven management approach, what metrics will emerge as the industry standards? The following is our take on the engineering metrics of the future, based on our work with over 300 customers
The big challenge for many brands is the complexity and scale of modern digital interactions, and the vast amount of data that comes with it. How can they build an understanding of the complicated and unpredictable ways in which customers behave? How do they move from data-to-insight, and then insight-to-action quickly, and at scale, to meet customer expectations? The good news is that most organizations are suffering very similar issues when transforming their digital experiences. In this guide, you’ll read about 5 ways some of the world’s biggest brands are using experience analytics - and the unique behavioral insights that come with it - to overcome the challenges they are facing.
Download our eBook and get answers to key questions that will help you build efficiency and security to deploy one collaboration tool to power seamless site-to-HQ working.
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry. Support Transformation: The Guide to Essential Practices and Metrics report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
According to IDC, spending on public cloud services is projected to grow over 22% a year through 2023. Don't be the last company to get more secure and more productive by moving your content to the cloud. This paper explores reasons that today’s cloud technologies, and, specifically, cloud content management platforms—can deliver these advantages to your business.
This white paper presents a complete approach to keep people productive during planned or unplanned disruptions, including best practices for a complete business continuity strategy as well as technologies to provide secure access to apps and data on any device, over any network or cloud. By ensuring seamless operations no matter what happens, Citrix Workspace solutions help protect your business from consequences such as financial losses, damaged reputation, weakened customer and partner relationships, and lost productivity.
The goal of this guide to provide you with everything you need for understanding about deep linking, recognizing its value to your business, and learning how to employ it in your attribution strategy.
You may have heard that many nonprofits are turning to technology that is based in the cloud to help them be more effective in program management, engagement, fundraising, analytics, and more. The benefits of cloud platforms are being seen across the social sector. But first... What is a cloud platform? Let’s find out.
Don’t let the small footprint fool you. This book is loaded with information that can help you understand and capitalize on network virtualization. In plain and simple language, we explain what network virtualization is, why it’s such a hot topic, how you can get started, and steps you can take to get the best bang for your IT buck.
Led by Max Cheprasov, Chief Automation Officer at Dentsu Aegis Network, the Automation Center of Excellence had been exploring how Artificial Intelligence (AI) could be used to boost business performance. As the team started realizing how task automation could give employees more time for strategic thinking and complex problem solving, they found FortressIQ.
In this guide, we provide actionable tips to implement a successful customer engagement strategy and show you how you can use the Engagement Economy to your advantage!
Imperva’s 2020 Bad Bot Report investigates the daily attacks that sneak past sensors and wreak havoc on websites.
What really happens when you put a customer on hold? Hold times aren’t going anywhere. There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for your business and how can you handle holds better?
How different development & delivery methods affect tester scope, status, job satisfaction and more Tricentis & TechWell surveyed testers and testing leaders across the globe to gather insights about the evolving role of the tester against the backdrop of agile adoption, DevOps transformation and more.
Too many IT resources are being spent manually responding to storage problems and routine maintenance that, if left unchecked, could lead to downtime or data loss. Fortunately, a new class of intelligent storage with autonomous capability, combined with robotic process automation (RPA), can hyper-automate storage management, using software automation to perform tasks faster and more accurately. Read this white paper to explore five key benefits of deploying intelligent storage and RPA to optimize data center efficiency.
Hear from thought leaders and researchers at Chobani, Uber Eats, and Pinterest, as well as our own research experts on the lessons learned from 2020 so far, and what you need to do to reinvent and rethink your research programs for the new norm.
Email issues that make marketers shudder— and how email testing helps you catch and fix them before you send.
This research report uncovers how today’s most successful B2B marketers cut through the competition, engage today’s savvy buyer, and accelerate their journey with content.
Thwart digital extortion with a multilayered approach to reduce exposure and recover encrypted data more quickly and effectively.
With this report, business leaders will learn about MLOps, a process for generating long-term value while reducing the risk associated with data science, ML, and AI projects. Authors Lynn Heidmann and Mark Treveil from Dataiku start by introducing the data science-ML-AI project lifecycle to help you understand what--and who--drives these projects.
Learn how a knowledge management system can increase efficiency, enable better project management, provide valuable insights to your clients and prospects, and so much more.
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential business benefits enterprises may realize by deploying ServiceNow to catalyze digital business transformation.
The case for making the transition to cloud communications Explore the top six benefits for making the transition from on-premises PBX to cloud communications
Marketing's crusade to measure revenue impact has been ongoing for the last 20 years. However, as we head into the 2020's, the playing field has changed. Read the report and learn how to establish your marketing team as a growth driver
Here are three of the top trends impacting the retail marketing landscape today, and how marketers can think about crafting their strategies around data and intelligent analysis.
In this guide, Lada Gorlenko, Director of Experience Research at Smartsheet, and Lauren Palmer, Director of UX Research at Google, share their tips on how to enable UX teams to deliver breakthrough experiences at scale.
Managing Digital Assets is Complicated. Download the Cloudinary eBook, Digital Asset Management: Enabling Visual Storytelling and get insights on how Digital Asset Management is evolving to help you better upload, organize, manage, optimize and deliver your visual content.
The energy industry is faced with a tumultuous landscape of challenges that include rising costs and increased market volatility. In this white paper, you will learn how real-time 3D technology can enable this optimization at all stages within the energy industry.
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying Kbot. The results: A quantifiable benefit of over $9M over 3 years.
In the face of COVID-19, health care leaders and employer C-suites have worked to keep employees safe and maintain financial sustainability. It’s time to take lessons learned to help stay resilient and prepared — now and in the future. This article will provide an assessment of what leaders can do to minimize the ongoing impact of COVID-19 while they build more resilience into their culture, systems and workflows.
The Security and Information Event Management (SIEM) market is undergoing transformation, fueled by continuously evolving IT infrastructure: cloud computing, mobility, virtualization, and other business drivers.This white paper discusses capabilities that markedly distinguish the SIEM of today from previous iterations. Then it goes beyond SIEM as the industry understands it today, and discusses what should be the natural next evolutionary step of the SIEM market. Download today to help guide your organization’s SIEM journey.
Cybercrime groups such as Magecart are on the rise. Learn how you can protect your business from common methods used by Magecart, such as digital payment card skimming, to prevent website data leakage
Endpoint security and management has become very complex. Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave businesses exposed to risk. Tanium commissioned Forrester Consulting to survey more than 400 IT leaders at large enterprises to uncover the challenges and consequences they face when managing and securing their endpoints.
This resource can provide you with guidance and considerations as you take on new, expanded roles and challenges.
This evaluation guide aims to support IT organizations as they evaluate and select a modern BI and analytics platform suitable for a broad, enterprise-wide deployment. It is intended for IT to use collaboratively with business users and analysts as they assess each platform’s ability to execute on the modern analytics workflow, and the vendor’s resources and strategic guidance to effectively deploy and scale an analytics program that addresses the diverse needs of users across the organization.
Migration to cloud-based core financial management suites has dramatically increased as solutions offering equal or greater capabilities than on-premises become available. This report will help application leaders assess solutions for use cases specific to their organizations.
In this whitepaper, Branch co-founder Mada Seghete brings you 8 tips to grow your app without breaking the bank.
How your large enterprise can safely and swiftly migrate customer identity data to the cloud.
The People Success Toolkit for Remote Work is a resource to help leaders and managers understand how remote work is impacting employees and how they can respond. It also contains advice to help people feel safe, connected, engaged, and productive.
Read this ESG whitepaper to know how improving operational efficiency is the most important objective IT expects to accomplish from their organizations’ investments in the area of AI/ ML.
Customer Success has arrived, and everyone is talking about it. We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation, best practices, and strategies for creating a world class Customer Success organization.
QLIK & MICROSOFT LAUNCH JOINT GLOBAL PROGRAM TO ACCELERATE ANALYTIC SOLUTIONS USING SAP DATA ON AZURE SYNAPSE
How should organizations choose their AI projects? Should it be a trendy, consumer-facing solution such as a chatbot, virtual assistant, or computer vision application? Or is it better to focus on embedded, back-of-the-house projects that quietly help to improve internal operations, employee efficiency, or decision-making? This ebook has answers.
Whether you're gauging customer satisfaction or conducting employee engagement surveys, crafting a strong discussion guide is key to company success.
Get insights from 4,100 marketing leaders worldwide. An inside look at what’s top of mind for today’s CMOs and marketing leaders in the fifth edition of our “State of Marketing” report. Download now.
See how Workday is helping organizations work smarter, faster, and with more agility than ever before.
We created this guide to assist you in building a business case when selecting the the right Saas. In in it you’ll find five tips of how to approach creating a business case and an overview of business benefits you’ll want to consider in your analysis. While this guide is focused on SaaS management, the tips and approach can be leveraged for any initiative.
For an Enterprise AI strategy to be truly sustainable, one must consider the economics: not just gains, but cost. This ebook unpacks those costs and how to control them.
Learn how business leaders from some of the world's largest companies are successfully adapting to workforce change to stay ahead.
In this guide, we discuss how MSPs can fuel growth and enable digital transformation for their customers through use of an enterprise- proven, commercial off-the-shelf solution that offers: - Complete visibility into hybrid cloud environments - Customized, self-service access to their cloud resources - Simplified infrastructure management including automation
In this essential guide, we explore how IT leaders can effectively manage their public cloud environment by implementing a cloud management platform to increase visibility, improve standardization and reduce costs.
Download the guide and discover why coaching is important, strategies for new managers, and how to develop a coaching relationship.
In this guide, you’ll find out what to look for in a Digital Workforce that is built to scale and discover where to focus your attention as you start to scale your deployment.
In this report, we share our analysis of FTSE 350 organizations annual reports and highlight the increased use of automation, cloud and AI.
IN THIS WHITE PAPER find out about the; common perceptions (and misperceptions) of Artificial Intelligence in Talent Acquisition and the realities of AI’s Use in Talent Acquisition
Download this white paper to learn: 1. Endpoint security risks and challenges to securing endpoints 2.The 5 essential pieces of a modern endpoint security …
Logging acts like the eyes of an organization, but the insights offered by logging is only effective when it's optimized with the best practices outlined in this eBook
In this ebook, see how firms like yours incorporate a digital approach into all they do. Learn how to deliver exceptional online experiences that keep your customers happy and returning for more.
Download our free white paper and discover how Citrix Workplace helps continuity thrive in a cloud-based VPN-less environment, yet still allows for full remote access
Download this guide to learn how SMG's text analytics technology provides rich input from open-ended questions to help drive action at every touchpoint, top-tier accuracy with customized libraries + data science, and powerful reporting that turns data into actionable insights 24/7
To better understand the state of finance and accounting management in the U.S. mid-market, BlackLine commissioned Gatepoint Research to survey 125 F&A executives between February and April 2020.
With this practical ebook, Kubernetes administrators and systems architects will examine common challenges and operational tips for running Kubernetes clusters in production.
See a quick guide that explains what the XBRL format is, the Federal Energy Regulatory Commission's XBRL mandate, and what energy companies and utilities …
Get these five interview hacks from Employera and Lever to help you streamline your process this year!
We wrote The Definitive Guide to Customer Data Platforms to help you uncover powerful use cases to help your business, identify the best processes for your team, and highlight how you might structure a CDP team.
Grab a coffee, sit down, and spend a few minutes with us. With our help, you’ll soon be on your way to protecting your educational institution from cyberthreats in this new world of distance learning. Learn how selecting a vendor that provides a flexible approach to your endpoint security will deliver protection that spans your workstations, servers, and devices while requiring less time and specialized training from your IT team
Every business knows the importance of maintaining low RPOs and RTOs. Regrettably, many organizations have settled for legacy solutions that achieve only the bare minimum—remaining operational long-term, but still losing hours, and even entire days, of productivity and data. Given the ever-increasing threat of ransomware attacks coupled with growing reliance on cloud-based storage, keeping objective times low is more important now than ever. Zerto’s IT Resilience Platform™ is based on CDP, the engine that drives how we move data and allows us to provide the lowest RTOs and RPOs in the industry. RTOs and RPOs each play an essential part in a disaster recovery plan and are the foundation of maintaining “always on” critical business operations and customer experiences.
The 3 key responsibilities for today's I&O leaders and how a cloud management solution helps address them
Discover the four key activities that will help you accelerate digital business in 2021 and beyond.
Understanding the opportunities that CIAM brings, how it’s different than enterprise IAM and how to choose and implement a CIAM solution may seem like a daunting task. This guide will put you on the right path to selecting the best CIAM solution for your enterprise.
Learn what zero trust is, the NIST model, zero trust design considerations for secure remote access, potential impediments to zero trust, and how to achieve …
This white paper includes a guide to identifying the right remote access solution for your OT environment.
Does your team have the appropriate secure tools in place to handle the most pressing issues related to a large volume of third-party vendors, internal privileged users and remote workers connecting remotely into your network?
The time to start developing a first-party data strategy is now. Download the paper to get started today.
5 Principles For Creating Meaningful Customer Experiences Based on Data
Read our white paper to learn: - How AI helps you to make smarter decisions - What's real about AI in M&A - and what's friction - How you can turn more data into better deals - Why AI can be used to fill information gaps and improve due diligence
Download our recent eBook, "In Affiliate Marketing, Content is King" to learn how Pepperjam observed significant growth trends for content publishers in …
How do you ensure the greatest return on your virtual event investments? Read the eBook to learn how Marketers can maximize ROI with an Intelligent Virtual events
Dig deeper into using FormAssembly on your sales or marketing team with our newest eBook: “Web Forms for Sales & Marketing Teams.” In this eBook, we cover plenty of reasons to use FormAssembly to improve sales and marketing efforts, in addition to best practices for creating forms and what to look for in the ideal form solution.
This white paper details how a SWG fits within an organization’s security architecture, download now to better understand the secure web gateway and its place within your security stack.
This report surveyed 300 marketers in the US across 5 major industries with the goal of developing a better understanding of the current and future state of Customer Data Platforms.
Be empowered by the loss of third-party cookies when you adopt a first-party data strategy - Click here to read more
Three approaches to mitigating risk in using open source include manual audits, semi-automated compliance and continuous compliance. There are pros and cons to each approach, but continuous compliance fits best for companies leveraging agile development methodologies, DevOps and CI/CD technology tools.