Disruptive Service: Embrace the Digital Service Revolution

The digital revolution has transformed the expectations of every customer. They expect better, easier, faster engagement at every turn – and customer service has become a powerful force to win and keep their business. So what's needed are tools and practices to deliver a new breed of customer service, AKA disruptive customer service. This report offers the insights you need to keep up, including:

  • The impact of customer service on your brand
  • The art of managing the customer channel revolution
  • Training your customers to get what they want faster

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