EVALUATING ENTERPRISE TELEPHONY FOR MICROSOFT TEAMS

Introduction to telephony in Microsoft Teams

Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people around the world use Office 365, and Teams is included for free. This bundling allows businesses to easily adopt Teams and implement it into their workflows.

TELEPHONY NOT INCLUDED

While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing is readily available, but Teams requires a separate solution to enable workers to make calls on the platform. This presents some critical issues. Calling is still one of the most popular communication tools used by businesses globally, and its omission as a standard feature in Teams leaves enterprises without a key asset.

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