Now Tech: Professional Services Automation Tools, Q2 2018

Why Read This Report

Customer insights (CI) professionals in project-based businesses can use professional services automation (PSA) tools to improve project delivery by automating critical processes and increasing visibility. But to access these benefits, you’ll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. CI professionals should use Forrester’s Now Tech report to understand the value they can expect from PSA tools and select vendors based on size and functionality

Key Takeaways

Improve Project Delivery With Professional Services Automation Tools

Services organizations must be able to respond quickly to new opportunities. PSA tools help them meet their need for greater visibility into capacity and capabilities.

Select Vendors Based On Size And Functionality

Forrester categorizes tools for project-based businesses based on size and whether they are enterprise resource planning (ERP) PSA, pureplay PSA, or collaborative work management (CWM) solutions.

Use PSA To Deliver Exceptional CX In Your Project-Based Business

PSA tools can help project-based businesses develop a collaboration hub and monitor performance to deliver exceptional customer experiences.

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