The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and
support, and manage communications both internally and externally.
A Harmon. ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time, and 16% use more than 15 apps per business day. In the case of communications and collaboration,
many of these tools may have been adopted at different times and for different purposes. A company’s landline phone and fax systems may date back decades, and it might have been years since email platforms or calendaring software were
last updated. At the same time, modern businesses likely use other types of applications, like video conferencing or instant messaging tools, that have been implemented in just the past few years.