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The AI Playbook for Optimizing Business Processes
Helping individuals save time and kickstart creativity with AI tools is a win for any business. But when AI is used to streamline workflows across entire departments, the benefits multiply.
Ensuring Data Security in the AI Era: A Guide for IT Leaders
AI-powered tools like Microsoft 365 Copilot are transforming productivity and innovation, but security and compliance concerns can’t be ignored. Organizations must balance the potential of AI with strong governance to protect sensitive data and meet regulatory requirements.
The Anatomy of 5 Notorious Cloud Data Breaches
In this eBook, we dissect the following patterns: • Identity and authentication for data storage • Public Cloud misconfiguration • Keys and secrets mismanagement • Overprivileged identities • Insider threats
The Forrester New Wave™: Bot Management, Q1 2020 : The 13 Providers That Matter Most And How They Stack Up
In Forrester’s evaluation of the emerging market for bot management, we identified the 13 most significant providers in the category — Akamai Technologies, Alibaba Cloud, AppsFlyer, Cloudflare, DataDome, Imperva, Instart, Netacea, PerimeterX, Radware, Reblaze, Shape Security, and White Ops — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Security pros can use this review to select the right partner for their bot management needs.
A GUIDE FOR COACHING FIRST-TIME MANAGERS
Download the guide and discover why coaching is important, strategies for new managers, and how to develop a coaching relationship.
REMOTE AGENT PLAYBOOK
This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.
Checklist: MANAGING WORK-FROM-HOME CONTACT CENTER AGENTS
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally
Migrating Workloads to the Alternative Cloud
Regardless of your cloud computing migration approach, your cloud provider should have your back every step of the way, from analysis and planning to testing and production deployment. Each cloud computing migration option addresses a different set of needs. Take a closer look at three migration options so that you can make the best choice for your move to The Alternative Cloud.
GPU Price-Performance Benchmarking
Understand how various workloads perform on Linode compared to GPU-based virtual machines (VMs) from AWS, Azure, and GCP. Using a standardized and repeatable testing methodology, Cloud Spectator tested four different GPU-based VMs to evaluate performance for a wide range of workloads. This report is available as an instant download with no registration required.
Getting the Most Out of AI in 2021: Insights From 10+ Industry Trailblazers
To help organizations continue to deftly pivot and keep pace in an ever-evolving world, we compiled qualitative commentary from a diverse range of technical and non-technical experts from companies like Snowflake, Microsoft, AWS, and Tableau, among others.
Dentsu Aegis Network: Better Processes for Happier Clients with FortressIQ
Led by Max Cheprasov, Chief Automation Officer at Dentsu Aegis Network, the Automation Center of Excellence had been exploring how Artificial Intelligence (AI) could be used to boost business performance. As the team started realizing how task automation could give employees more time for strategic thinking and complex problem solving, they found FortressIQ.
Transforming IT Operations To Enable Better Business Outcomes
Read this ESG whitepaper to know how improving operational efficiency is the most important objective IT expects to accomplish from their organizations’ investments in the area of AI/ ML.
A GUIDE FOR COACHING FIRST-TIME MANAGERS
Download the guide and discover why coaching is important, strategies for new managers, and how to develop a coaching relationship.
THE REAL IMPACT OF ARTIFICIAL INTELLIGENCE ON TALENT ACQUISITION
IN THIS WHITE PAPER find out about the; common perceptions (and misperceptions) of Artificial Intelligence in Talent Acquisition and the realities of AI’s Use in Talent Acquisition
State of Data Management Report: Data Management as a Service
During these tough times, more and more organizations are showing an appetite for comprehensive Data Management as a Service (DMaaS) – a SaaS solution that goes well beyond backup and can save IT teams time and money. Read the report and gain insights from 500 IT decision makers on what’s hot and what’s not in SaaS-based data management.
Ransomware Recoverability Must Be A Critical Component Of Your Business Continuity Plans
The global spend on cybersecurity skyrocketed from $3.5 billion in 2004 to $124 billion in 2019. This 35x jump is expected to exceed $1 trillion by 2021. Yet according to a new study from Forrester, fewer than a quarter of businesses are prepared to recover quickly from a ransomware attack. In this study Forrester Research asked 313 IT infrastructure and operations decision-makers to gauge their team’s readiness in recovering post- ransomware attacks. Download the report to delve into the study findings and learn how you can protect your last line of defense against a ransomware attack — your backup data.
Tried and tested best practices for Active Directory security
This eBook details out some of the most tried and tested practices that you can adopt to safeguard your organization's Active Directory. Check this eBook now to know: - About role of access management - Principle of least privilege in a security group - Stale accounts a s potential threat and much more…
THE ABM FOR SALES PLAYBOOK: ACTIONABLE IDEAS FOR CRACKING YOUR TOP ACCOUNTS
Despite its name, account-based marketing is not only for marketing teams. The sales team is an integral part of ABM success. We’ve put together all the best practices and how-to’s on what it takes to be a world-class sales organization. Learn how to go from a reactive, lead-based model into a proactive, engagement savvy, account-based model.
Conversational Microsoft 365 Backups
Download “Conversational Microsoft 365 Backups” ebook to find out why; Microsoft 365 data is a business asset and should be included in your backups, failing to backup Microsoft 365 can lead to major outages, lost time, and lost profits, and backing up Microsoft 365 ensures quick data recovery and keep operations running.
Defend Your Data from a Ransomware Attack
It's time to demand more from your backup. Download this ebook to learn how you can prevent your backup solution from becoming a ransomware target, why taking a multi-layered approach to data protection is the best way to safeguard your backup data against ransomware, a nd if the worst happens, how quickly can you recover to reduce downtime and data loss.
CFO’S GUIDE TO COMPENSATION BEST PRACTICES - 2020 EDITION
As the CFO of your organization, your job is to create long-term value by generating returns that exceed your investment decisions. However, the volatile markets and economic conditions looming in 2020 don’t make this easy. There’s one cost, however, that you can control: your compensation. When finance and HR work closely together to create collaborative strategies on your workforce, your organization can thrive in any scenario. This CFO guide to compensation can help you align your vision for finance with the mission of HR, so you both can create long-lasting value together.
ABC's of DNS, DHCP, and IPAM Security
From diagnosing network issues to reducing downtime, to identifying network breaches and preventing cyberattacks, DDI security has become a vital element in any organization's cybersecurity playbook. In this eBook, we will discuss these components in detail.
Transform CX insights from industry buzzword to business-changing ROI
Download this brief for 5 tests your teams should be applying to CX insights. To really change your business, they should inspire targeted action, provide tactical tools, Identify clear action items, define a tangible goal, and demonstrate ROI
Buyer's Guide to Modern Web-Scale Backup and Recovery
Choosing the right enterprise-grade, modern, web-scale backup and recovery solution involves understanding the full list of potential problems first, then comparing solutions to those problems. This Buyer’s Guide is your handbook for selecting the product that best meets the needs of your organization, for today as well as tomorrow.
How to Plan and Launch Your Modern Data Catalog
This guide helps you determine who should help, which resources you’ll need, and what success looks like for a catalog launch. We’ll walk you through the basic steps to get your data catalog up and running, discussing the challenges you might face along the way and how to address them. We’ll also provide metrics to measure its impact, and highlight strategies to engage your data stakeholders so they value and adopt the data catalog in their work.
Technology Skill Development: The strategy for building better teams
This guide is designed to show you how leading companies use Technology Skill Development (TSD) to efficiently build a bigger talent pool of engaged and skilled technologists that drive faster innovation—and how you can apply the same strategy and practices in your organization.
How to Build the Ideal HR Team WITH LIMITED TIME, BUDGET AND RESOURCES
Wherever you are on the path to building an HR team, it’s necessary to have a destination in mind. A framework for how you’ll structure and organize your team and what you’ll focus on. You may not be able to achieve the ideal team overnight, or ever, but every team needs a north start to guide them. Download our guide to learn how you can build the ideal HR team with limited time, budget and resources.
PAYCOR HR LEADERS SURVEY: The State of American Business: 2021
Paycor surveyed more than 2,000 HR and Finance leaders about their plans for the new year. Download our newest report to find out what they said.
Compensation Dictionary
This is your crash course in the compensation language. Find all the terms you need to master any compensation conversation. You’ll be ‘comp’letely fluent in no time.
How to Build A COMPETITIVE BENEFITS PACKAGE YOUR EMPLOYEES WILL LOVE
In this guide, you’ll learn about the four core components of a benefits package, what you need to consider when evaluating each one and some expert advice on how to think about your company’s approach to benefits.
Bad Bot Report 2021: The Pandemic of the Internet
In the 2021 Bad Bot Report you’ll find the latest trends we’re seeing in bad bot activity, the symptoms of a bad bot problem, and an in-depth analysis of the bad bot threat landscape across industries, sophistication levels, origin and more.
How HR Can Compete to Win: 5 Ways Talent Development Makes Your Company Unbeatable
Talent development is more important than ever because the old way simply wasn’t working. Only 14 percent of organizations are happy with their current performance management system (Assoc. of Talent Development). This year, many organizations—and many of your competitors—will try to fix these problems. The goal with talent development is to create a high-performance organization where everyone is motivated and supported to achieve a shared vision of success. The company that gets that right, wins. Ready to learn more
The Future of Audit
In our whitepaper, we try to answer some key questions; 1)What are some of the current challenges facing the audit sector? 2) What aspects must be considered to respond to pandemic-like situations strategically than the reactive stance that most auditors adopted? 3) How can the trust deficit be bridged with technology, given the recent set of audit failures? 4) How can audit planning and execution be made more effective, transparent and value-adding for all stakeholders involved?
YOUR OWN CROSS-PLATFORM PUBLISHING ECOSYSTEM: BUILD VS BUY
Utilizing your own publishing ecosystem can boost revenue and help build your brand. Get the e-book now and learn more on: - Benefits of a self-run publishing ecosystem - Initial time and funding investment analysis - Long-term cost of maintenance comparison
Find Your Edge: Create value by harnessing data at the point of creation
Business priorities drive IT priorities. And IT capabilities underpin business capabilities, which either limit or expand future priorities in an endless cycle. Whether that cycle is virtuous or vicious depends on how closely IT and business priorities are aligned. With data increasingly coming from outside the core data center, harnessing all that information will require stretching your imagination to the edge.
5 STEPS TO A WINNING TECHNOLOGY SKILLS STRATEGY
Few things in business are predictable, but one thing is for certain: Your tech strategy is your business strategy and you can’t have a winning tech strategy without a mature skills strategy. (1) Start at the top (2) Hire a skill development leader (3) Understand the skills at your disposal (4) Grow the right skills to meet your goals (5) Evolve with the pace of change
Comp 101: A beginner’s guide to compensation management
In a tight labor market it’s critical that you get compensation right. That’s why we created the eBook, Compensation 101: A Beginner's Guide to Compensation Management.
Combining interoperability and analytics to improve healthcare supply chain efficiency
Discover how innovations in interoperability and analytics of hospital data, information, communications, physician orders in HER, and supply preferences translate to efficient supply chain processes.
Three Buyer Behavior Myths Debunked
The Gartner Big Book of Buyer Behavior helps tech and service provider leaders understand how organizations buy, and what they need during buying journeys, so they can design better customer experiences. Watch the video below to learn more. We've identified three common myths of technology buyer behavior to help you adapt your product and marketing strategy to better target your customers.
Prevalence Of Legacy Tools Paralyzes Enterprises’ Ability To Innovate: IT Ops Teams Lacking A Modernization Initiative Are Stifling Future Growth
If only 12% of enterprises use modern tools, are they evolving fast enough to progress beyond basic survival mode? Older, larger enterprises are facing intense competition from younger, disruptive, digital-native startups born in the cloud. To catch up, many enterprises have attempted to modernize by adopting cloud-based architectures, but they are all falling short because their legacy tools don’t manage these systems and many modern tools don’t manage legacy systems. This disconnect puts the operations teams, users, and customers in a perpetual hamster wheel of problem resolution, inhibiting growth, increasing risk, and undermining their efforts to be more competitive. The path to transformative IT Ops anchors on modernizing management tools as part of a broader strategy toward AIOps. For those that haven’t started, consider yourself late.
Pure Storage's Evergreen Storage Continues to Be the All-Flash Array Market's Customer Experience Program to Beat
This White Paper assesses the impact Evergreen Storage has had on the enterprise storage industry and discusses the technical, financial, and business implications of the program, which was again expanded in late 2019, from a customer point of view.
5 Best Practices for Preparing Data for Reports and Presentations
Key Takeaways - Performance reports and ad hoc analysis are critical to developing company strategies - securing finance's role as a business partner - Finance needs to be able to access, enrich, and apply data from across the enterprise in order to support informed decision-making - Modern tools for data preparation enable finance to create information-rich reports faster, easier, and on a repeatable basis
9 Ways to Lower Costs & Increase Database Performance
The global recession demands that organizations take a hard look at the cost of their database administration and other operating expenses. A database administrator needs to explore ways to manage overall costs while improving database performance. Download the e-book to explore nine ways database administrators can directly impact the bottom line.
Buy or build: What’s right for your training program?
This white paper explores how both the nature of learning content and the context in which we use it have changed. The result is that when deciding whether to create content in-house, or whether to out-source it, is now more complex than ever. The white paper guides the reader through the key considerations in making this choice, providing clarity around the issues, and concludes that while content must still be created in-house sometimes, that is an approach that should only be followed after every other option has been exhausted.
Self-Healing DevOps
Read the DevOps Self-Healing eBook. In a world where IT teams and DevOps groups are tasked with not only keeping the lights on but also driving business efficiencies and providing a stellar digital experience to the customer, automation is imperative. Even better is automation between multiple systems for ease of healing when an incident occurs.
Office 365® Backup For Dummies®, Veeam Special Edition
Office 365® Backup For Dummies®, Veeam Special Edition, addresses the data security challenges organizations face in today’s computing landscape by outlining the out-of-the-box security features in Office 365 and uncovering the gaps that require action to achieve an effective backup and recovery strategy. It explains the gamechanging functionalities in Office 365 to drive productivity while tackling the repercussions of data loss either intentionally or accidentally.
Nimble To The Core: Drive Continuous Delivery And DevOps At A Holistic Level
This Forrester research report that explains why, for DevOps to be successful, you must approach it holistically — from tools and processes to people and technology. Read the full report to learn how to embrace continuous delivery as a core competency, empower employees through culture, process, and technology transformation, and Integrate and automate for DevOps success
How to Turn Bad News into Positive Candidate Engagement: Rejection Letter Cheatsheet
Keeping candidates in the loop isn’t just courteous, it’s tactical: 56% of people who have a positive application experience would consider seeking employment with that company again. So what does it take to turn your rejection letters into vehicles for candidate engagement that leave the door open for future opportunities? Find out in our Rejection Letter Cheatsheet!
Buyer’s Guide to Enterprise Kubernetes Solutions
In just a few years, Kubernetes has rapidly emerged as the de-facto open-source standard for container orchestration. Numerous Kubernetes products have emerged recently making it difficult to compare their offerings. This guide identifies 19 technical and operational capabilities to consider while evaluating various vendor offerings. It then provides a summary and a detailed comparison of these capabilities for five leading solutions in this market: VMware Tanzu, Google Anthos, Red Hat OpenShift, Rancher, and Platform9 Managed Kubernetes.
Marketing Performance Optimization: Embracing Data and Analytics to Answer Marketing’s Top 5 Questions
See how embracing data and analytics can help you meet new and urgent challenges. Get the white paper and learn how to answer marketing’s most urgent questions: - Which campaigns are working? - Where should we spend our next dollar? - Is our marketing spend and delivery on pace? - Are the right audiences getting the right message? - Are we creating a great customer experience?
Making Immediate Impact with AI: How E-commerce Brands Are Using Marketing’s Hottest Technology to Go from Reactive to Proactive, Boost Conversions, & Predict Revenue
This whitepaper explains how AI is helping marketers go from reactive to proactive marketing by predicting who is likely to buy, when they are likely to buy and how much they’ll spend on their next purchase. It also covers how to overcome challenges within weeks and impact your next quarter’s revenue
AI Benchmarks: A Barometer Before You Build
This article shows how innovation in chip architectures and hardware accelerators is enabling AI at the edge. While each architecture has its merits, it’s critical to consider how these platforms impact the compute performance, power consumption, and latency of neural network operations and systems as a whole.
SIX MUST-DO STEPS TO MODERNIZE YOUR SOFTWARE ASSET MANAGEMENT
In this white paper you will discover the six critical shifts that ITAM and SAM teams must make to modernize and remain relevant in this new technology landscape.
Mind Your KPIs: Top Metrics Product Companies Should Be Monitoring
Collecting good, timely data with careful analysis to guide proper business decisions is critical to thriving in business today. With that in mind, we’ve collected a set of key performance indicators (KPIs) that every product company should be monitoring consistently.
What SMBs need to know about purpose in the workplace
Purpose can take on different forms depending on who you speak to. Researchers from PwC asked both employees and leaders what they felt were the top three reasons for having purpose in the workplace.
The Total Economic Impact™ of Aria Systems Supporting New Business Models and Growth
In a commissioned study conducted by Forrester Consulting on behalf of Aria Systems, Forrester held client interviews and built a composite financial model to represent the impact of Aria’s platform on their businesses. Download the full report to learn how Aria helped clients achieve the following three-year risk-adjusted economic impact an 19% Revenue uplift, 70% Improvement in dunning revenue recovery, and 90% Reduction in revenue leakage.
Pricing IT Services: A Complete Guide
Take a look at streamlining your strategies to make sure you’re charging what you should be. Get the details on calculating your billable labor burden, accounting for your overhead, totaling your annual billable hours, and discovering your true annual cost of service delivery
Mythbusting the agile ERP
This infographic dispels common myths about ERP implementation and provides actionable, agile practices that can be applied to speed transformations and deliver game-changing returns.
Glassdoor’s Job & Hiring Trends for 2020
At Glassdoor, we have a unique vantage point with millions of company reviews, real-time job listings, salaries, and more from around the world. This year, we’ve curated a list of eight HR and recruiting trends we anticipate for 2020 and what’s likely to shape the coming decade
The Market Segmentation Playbook
The definitive B2B playbook to grouping accounts for targeted sales and marketing. Provide your revenue team with detailed insight into market segmentation
O’Reilly: Kubernetes Operators: Automating the Container Orchestration Platform
Download our E-book! Learn how to Deploy an Operator on a Kubernetes cluster. Services: Hybrid Cloud, Cloud-Native Development, Automation, IT Optimization, Integration, Digital Transformation.
The ALEX Guide to Epic HDHP & HSA Communications: Helping Your Employees Master Their Plans
The bad HSA and spending decisions your employees make cost them serious time and money. The tips in this eBook can help you turn that around.
What You Should be Doing Now to Get Ready for a Season of Explosive Hiring Growth: 5 Expert Tips to Create a High Growth Plan in 2020
Get a five-step approach to redefining the functions of your recruiting and hiring practices in our advice-packed guide
Mind the Gap: What Different Generations Want from Retailers
This report is filled with amazing insights into consumer motivations spanning the Gen Z, millennial, Gen X and baby boomer cohorts. Find out what is driving consumers to engage and shop, and what creates a desirable customer experience to keep them loyal.
TriNet TrustReport: Based on 813 end-user reviews and ratings of TriNet on TrustRadius
This report includes analysis of the types of customers (company sizes, industries, etc.) that use TriNet, what companies and users like most about the product, as well as areas for improvement. It also includes user perspectives on the ROI of TriNet.
4 healthcare trends shaping the future of PX
In this piece we've used consumer feedback to analyze the current environment and discuss what's next for healthcare organizations.
Top Priorities for Tech & Service Providers: Leadership Vision for 2021
Technology and service providers need to prepare for a set of external forces that will impact their markets, their clients and their organization in the coming years. These forces emerge from changing customer demand, shifting industry dynamics, emerging technology and trends, challenges from new (and old) entrants, disruptive business models and geopolitics. Download our e-book to uncover the trends and challenges facing your role as a product manager.
The Transformed Workplace
The Covid19 pandemic has changed workplaces, contact centers forever, while altering 2020-21 budgets, priorities. This report examines companies’ response to the Covid-19 pandemic and how they will change their workplaces moving forward.
Win Them Over with Webinars
Why B2B marketers should be using webinars at all stages of the customer journey • Improve your marketing performance • Reach your audience • Generate leads • Turn prospects into customers • Retain customers & create advocates.
The Forrester Wave™: Digital Asset Management For Customer Experience, Q4 2019 - The 14 Providers That Matter Most And How They Stack Up
In our 28-criterion evaluation of digital asset management (DAM) for customer experience providers, we identified the 14 most significant ones — Adobe, Aprimo, BrandMaker, Bynder, Canto, CELUM, Censhare, Digizuite, MediaBeacon, Northplains, Nuxeo, OpenText, Sitecore, and Widen — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.
Mastering Compliance Accuracy: How to Develop an Impact Analysis for Global Indirect Tax Tech
This document outlines a best-practices approach that successful indirect tax automation evaluation projects take to build a straightforward and logical business case to justify a project to improve their global indirect tax function.
Managing Employee Turnover
Learn why employee turnover really matters and how you can manage it in your organization by focusing on your people and your culture.
5 BEST PRACTICES OF HIGH PERFORMING FINANCE LEADERS
Learn the secrets of high-performing CFOs who are changing the role of finance into forward-thinking strategy and consulting
How to Reduce Costs and Improve Profitability as a Subcontractor
The goal of every construction project is to make a profit. Profit is what's left after all costs and expenses associated with a project have been paid. When times are tight in construction, and there isn't a lot of work to bid, profit margins can be smaller. At times like this, it's more important than ever to maintain tight control over outgoings and expenses. We're here to help. We've put together the following guide on how subcontractors can help reduce financial risk, and how businesses can reduce costs by cutting unnnecesary friction in communication.
5 Reasons Why Using Spreadsheets for Open Source Management is a Recipe for Disaster
In this white paper, discover; he process for managing open source software licenses with spreadsheets, trends in open source vs. proprietary software usage, the 5 most common open source management "fails", enterprise and industry trends in open source adoption, and steps to take to move off of managing open source in spreadsheets
Duo Security’s Two-Factor Authentication Evaluation Guide
What to look for when assessing and comparing two-factor authentication solutions
EVALUATING ENTERPRISE TELEPHONY FOR MICROSOFT TEAMS
Blueprint for evaluating enterprise telephony for Microsoft Teams
3 Shifts in the Modern Data Environment And What it Means for IT Leaders
This paper seeks to outline three major thought shifts concerning the modern data environment that Information Technology leaders need to understand in order to support data-driven decision making within their organization.
CipherHealth’s COVID-19 Crisis Response Solutions
With CipherHealth’s COVID-19 Crisis Response Solutions, you can ensure the safety of your patients, the critical staff and facilities that support them, and the community you serve throughout the pandemic and in its aftermath.
5 REASONS WHY RESTAURANTS NEED MODERN POINT OF SALE
With a modern point of sale system, restaurants can ensure a positive guest experience and overall steady flow, even on the busiest weekend nights. Here are 5 reasons why your restaurant needs a modern point of sale system.
Become an ExperienceLed Business with an Agile CX Tech Stack: A guide to choosing technologies that will support your most ambitious CX goals
For help navigating your options, read our eBook Become an Experience-Led Business with an Agile CX Tech Stack to get insight and advice from Adobe and technology partners
Future Ready with SaaS Management
Uncover 5 ways that VMware vRealize Cloud Management and vRealize Cloud Universal give infrastructure, cloud, and operational teams a proven way to make cloud your business.
A guide to affiliate marketing
Download Pepperjam’s Guide to Affiliate Marketing and take a dive into the channel’s evolution, key players, facts and statistics as well as how a thoughtfully curated affiliate technology platform can make all the difference when it comes to achieving the best outcomes.
2020 Cyberthreat Defense Report
The report provides tech and business decision-makers important information on the threats their competitors and peers are facing, and how they are reacting to them. This can help guide how you deploy and invest in security for your business.
EMOTIONAL FOOTPRINT REPORT: Workforce Management
Info-Tech’s Category Reports provide a comprehensive evaluation of popular products in the Workforce Management market. This buyer’s guide is designed to help prospective purchasers make better decisions by leveraging the experiences of real users. Use this report to determine which product is right for your organization. For highly detailed reports on individual products, see Info-Tech’s Product Scorecard.
Disruptive Service: Embrace the Digital Service Revolution
As Salesforce Canada’s Mark Aucoin points out in his eBook Embrace The Digital Service Revolution, one of the unique aspects of meeting customers’ expectations today may not be immediately obvious. It’s this: Given that customers might need to interact with a company they’ve purchased from via smartphone app, social media service, email or another touchpoint, great service is not just about “dazzling” them but making the process as easy as possible.
A Guide to the New Era of Agile Marketing Planning
Get the Guide · Create a guiding strategic blueprint that shapes plans · Leverage scenario planning to stay flexible · Build agile marketing plans to the new gold …
State of Sales: Insights from nearly 6,000 sales professionals on what drives business resilience and growth
What drives business resilience and sales growth during a crisis? We asked thousands of global professionals. Read the State of Sales for the findings.
Guide To: Building a Design System Community
This guide is for design system makers who want to scale their initiatives in a sustainable way by building a design system community and establishing a company-wide design culture. It’s also for collaborators and key stakeholders outside of the core group who may have heard about design system efforts at their company, and want to learn why (and how) to get involved.
2021 Top Priorities for Data and Analytics Leaders
This e-book highlights the trends and challenges data and analytics (D&A) leaders will have to reconcile in the coming year and provides specific actions that they can take in response — and to better align their piece of the organization with the business.
Hiring for the Future: Trends, Predictions, and Outlooks
From new talent engagement models and a continued focus on compliance to a “humanled” approach towards the “talent experience,” this new Ardent Partners research report will highlight the top trends impacting hiring today and will unveil a series of predictions for the months and years ahead.
Revolutionize distribution operations with a modern ERP system
Read this executive brief to learn the top reasons leading distributors are investing in modern enterprise resource planning (ERP) systems.
The Future of Manufacturing: Digitally transform your business and get ready for Industry 4.0
Learn how utilising Industry 4.0 and focusing on serving your customers in new ways can keep your firm ahead of the competition.
Beginner’s guide: AWS security monitoring
Cloud security concerns continue to rise.The truth is the top 3 biggest security concerns are all based on operational error. The bad news is, left exposed, these mistakes provide huge gaps an attacker can walk right through. Because of that, continuous security monitoring of your AWS assets, configuration, and infrastructure is essential. The good news? You can fix these, and we’ll tell you how.
Now Tech: Professional Services Automation Tools, Q2 2018
Forrester’s Overview Of 17 Professional Services Automation Providers CI professionals should use Forrester’s Now Tech report to understand the value they can expect from PSA tools and select vendors based on size and functionality
