Dentsu Aegis Network: Better Processes for Happier Clients with FortressIQ

Dentsu Aegis Network knew that eliminating boring and repetitive tasks would make teams more efficient, productive, and happy. It would also give them time to engage in the more strategic and rewarding aspects of their roles, thus elevating every employee’s potential and increasing client satisfaction in the process.

The team had traditionally relied on business analysts and consultants to identify and map processes, but their innovative mindset pushed them to find a modern way to not just uncover process automation opportunities, but document and model the processes directly impacting clients.

It was a straightforward use case. But once the team discovered FortressIQ, they quickly found it could dig for opportunities that crossed any number of internal teams and systems.