Resources
On Demand Webinar: Take Your Customer Experience to the Next Level with Customer Education Forrester
Discover how tailored customer education strategies enhance loyalty and experience in manufacturing
Video: How to Build a Successful Customer Education Program
Do not miss out on these valuable insights that will help you optimize your customer education efforts and deliver long-term value to your business.
Forrester Report: Level Up Customer Experience (CX) With Customer Education Programs
Learning platforms have evolved beyond compliance and employee training—they’re now a game-changer for customer and partner education. Leading organizations in the IT industry are leveraging these platforms to:
Case Study: How Texas Manufacturing Housing Division Built a Cost-Effective Training Program with Adobe Learning Manager
See how Texas transformed technical regulatory training into engaging online courses that saves each licensee up to $2,500 annually.
Case Study: Momentum Group delivers virtual training that extends beyond compliance to unlock employee performance and potential.
Momentum Group delivers virtual training that extends beyond compliance to unlock employee performance and potential.
Case Study: How Texas Manufacturing Housing Division Built a Cost-Effective Training Program with Adobe Learning Manager
See how Texas transformed technical regulatory training into engaging online courses that saves each licensee up to $2,500 annually.
Case Study: Workers Credit Union trains highly skilled employees to deliver quality, immersive member services.
Workers Credit Union trains highly skilled employees to deliver quality, immersive member services.
Video: How to Build a Successful Customer Education Program
Do not miss out on these valuable insights that will help you optimize your customer education efforts and deliver long-term value to your business.
On Demand Webinar: Take Your Customer Experience to the Next Level with Customer Education Forrester
How well do your customers truly know your product? While its not the traditional measure of customer experience (CX), in todays world of increasingly complex products, product knowledge has become a crucial factor in driving brand loyalty.
Video: Elevate learning experiences across HCP using Adobe Learning Manager
How well do your customers truly know your product? While its not the traditional measure of customer experience (CX), in todays world of increasingly complex products, product knowledge has become a crucial factor in driving brand loyalty.
Case Study: How Enlighten delivered client education at scale
See how Enlighten achieved 100% completion rates and expanded learning across 7,000+ professionals with Adobe Learning Manager.
eBook: 5 Reasons Why Adobe Learning Manager is the Leading Customer Education Platform for Tech Enterprises
As tech companies continue to develop cu ing-edge products and services, the need for e ective customer education has become paramount. It is no longer su cient to merely o er a superior solution; success in an economy driven by innovation demands that customers understand, embrace, and fully utilize these technological advancements.
LHRA Report: The Great Learning Disconnect - What Your Employees Aren't Telling You
Lighthouse Research & Advisory, in partnership with Adobe, set out to uncover the truth. Our comprehensive study of 2,000 workers across generations and industries revealed surprising insights that can transform your approach to workplace learning.
On Demand Webinar: Building a Learning Culture to Engage Every Generation in the Workforce
Research by Adobe and Lighthouse found that outdated learning platforms can often deter Gen Z workers from learning initiatives. And though all workers agree that learning resources are important at work, those resources differ based on generational differences.
Blog: How Effective Training Transforms Customer Experiences
How a unified learning management system reduces technical debt and maximizes learning impact
Blog: How Effective Training Transforms Customer Experiences
How a unified learning management system reduces technical debt and maximizes learning impact
Video: Adobe Learning Manager for BFSI
Managing and training brokers in the banking and financial sector can be a challenging task. Fortunately, Adobe Learning Manager offers a smarter and more efficient way to empower your team and drive success.
Video: How to Build a Successful Customer Education Program
Do not miss out on these valuable insights that will help you optimize your customer education efforts and deliver long-term value to your business.
Public Case Study: PES increases chances of clinical trial success by driving clinical trial endpoint accuracy, consistency, and quality.
PES increases chances of clinical trial success by driving clinical trial endpoint accuracy, consistency, and quality.
Video: The Power of Customer Education in Driving Adoption, Loyalty, and Experience
This video talks about the importance of Customer Education. Customer Education is the secret weapon to happy customers. Customer Education can help drive product adoption, customer loyalty, and retention. It has a direct impact on Customer Experience.
Forrester Report: Level Up Customer Experience (CX) With Customer Education Programs
Learning platforms have evolved beyond compliance and employee training—they’re now a game-changer for customer and partner education. Leading organizations in the IT industry are leveraging these platforms to:
Forrester Report: Level Up Customer Experience (CX) With Customer Education Programs
Learning platforms have evolved beyond compliance and employee training—they’re now a game-changer for customer and partner education. Leading organizations in the IT industry are leveraging these platforms to:
Blog: How to use customer education to accelerate customer time to value
Learn how personalized customer education drives faster product adoption and improves time to value.
Blog: How to use customer education to accelerate customer time to value
Learn how personalized customer education drives faster product adoption and improves time to value.
Blog: How a unified learning management system reduces technical debt and maximizes learning impact
How a unified learning management system reduces technical debt and maximizes learning impact
On Demand Webinar: Forrester Insights on How to Take Your CX to the Next Level with Customer Education
How well do your customers know your product? It’s not the typical measure of CX, but with products growing more complex, product knowledge has become an essential component of brand loyalty.
Industry 4.0: How to Optimize Your Manufacturing Revenue
Every year, new technologies emerge that alter the way firms do business, manage their employees, and interact with customers. The pandemic brought many of these changes to bear far sooner than many people in the industry expected and keeping up with the pace has been difficult.
A Guide to PLM for Manufacturers
If you want to build something that lasts, you need a strong foundation. The same rule applies to building a business. For manufacturers, this means creating a holistic process from the jump that can track every product throughout its lifecycle — from the first inklings of design to how it will eventually be retired. This process is commonly referred to as product lifecycle management (PLM), and it’s a cornerstone of data management for the manufacturing field.
Case Study: How Technicians at Analogic use Adobe Learning Manager to Cut Service Times
See how Analogic's training program reduced technician service ticket times by 14% while increasing skill levels by 58%.
Case Study: How Adobe Uses Learning Manager Within Their Own Ecosystem
“Our technology evolves quickly,” says Hersey. “Our job is to ensure Adobe employees, partners, and customers get the training they need to get the most out of our apps.”
Darwinbox Scales Up and Out with MongoDB
Tech startup Darwinbox has seen exponential growth since its first line of code was written in 2015. Today, the HR Software-as-a-Service (SaaS) platform handles all employee interactions from recruitment to retirement, is present in 116 countries, and has over 850 customers and more than 2.2 million daily users.
Zomato Manages High-Volume Data and Delivers High-Speed Success
Explore how MongoDB empowers Zomato's rapid growth. Hear from Zomato’s team how Atlas drives essential operations, from order tracking to featured restaurants, providing scalability and performance for Zomato's high-demand services.
How Canara HSBC Life Insurance Optimized Costs and Claims Processing with MongoDB
Canara HSBC’s digital transformation was centered on three technical pillars: the cloud, analytics, and mobility. The company focused on creating a more integrated organization and automating manual processes within the system.
Slicing Through Fintech: How slice is Revolutionizing India’s Financial Landscape with MongoDB-Powered Innovation
Slice has emerged as a leading innovator in India’s fintech ecosystem, focusing deeply on India’s young population. We’ve built a one-of-a-kind product that makes our customers’ financial experience more intuitive, rewarding, and truly delightful.
Tata Digital Harmonizes a Variety of Data, Powered by MongoDB Atlas
Tata Digital was founded in March 2019 as the newest company under India’s Tata Group. Tata Digital is the business’s digital backbone and unites all its consumer companies under one umbrella offering consumers a One Tata experience.
How slice Enables Credit Approval in Less Than a Minute for Millions of Indians
Speaking at the December 2022 MongoDB Day at Bangalore, Upendra described how slice is leading the disruption and innovation in the fintech ecosystem and setting global benchmarks.
How MongoDB Atlas provides a robust, no-maintenance and scalable application data platform that enables ongoing development for Yousician
MongoDB Atlas also enables much faster time to market for new services and features – Yousician can now spin up new clusters in ten minutes, rather than take a couple of days as was previously the case.
Modernization What’s Taking So Long?
You’ll learn how to discover and avoid the common pitfalls of modernization, optimize your chances for success, and achieve both the technological and business advantages of a successful modernization project.
Application-Driven Intelligence : Defining the Next Wave of Successful Modern Apps
Download the white paper to learn more about the requirements to successfully deliver application-driven intelligence and how you can started. To compete and win in the digital economy you need to make your applications smarter.
Embedding Generative AI and Advanced Search into your Apps with MongoDB
Technology leaders have quickly recognized that alongside the potential benefits of GenAI, there are also risks from the technology’s immaturity.
Greater Ransomware Protection Using Data Isolation and Air Gap Technologies
. Two proven techniques for reducing the attack surface on your data are data isolation and air gapping. Hitachi Vantara and Commvault deliver this kind of protection with the combination of Hitachi Data Protection Suite (HDPS) and Hitachi Content Platform (HCP) which includes several layers and tools to protect and restore your data and applications from the edge of your business to the core data centers.
The World’s Fastest Ransomware Recovery From Immutable Snapshots For VMware Environments
Be prepared against ransomware threats by leveraging Hitachi Ops Center Protector for VMware Environments
The Long Road Ahead to Ransomware Preparedness
A wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society.
Hitachi Virtual Storage Platform E Series: Capacity Without Compromise
In a world where microseconds matter, Hitachi Virtual Storage Platform E series supercharges performance for business applications, while also meeting data efficiency needs with a simple-to-manage platform.
Success Story: Mary Kay
Mary Kay drives security even further by encouraging employees to practice safe password behavior both professionally and personally, through LastPass’ Families as a Benefit, which provides a complementary Families account for employees.
Four Ways to Protect Your Business in the Cloud
An effective strategy looks to centralize employee access in a single portal, where all apps and credentials are controlled by policies. IT visibility into employee access and security behaviors is critical to protecting the business.
Psychology of Passwords
LastPass Business empowers your workforce by removing friction for users and IT teams. Save time by simplifying employee password management while granting admins actionable oversight, from advanced reporting to 100+ customizable security policies.
Knowledge workers have a false sense of password security
Password managers can provide an easy way to bridge the gap between perceived and real safety online, transforming your knowledge into positive action.
Password Management for your ENTIRE organisation
A LastPass Site License offers a LastPass Business account for every employee in your organization at a flat fee versus a seat-based rate. This option provides you the flexibility to scale your LastPass use as your company grows, without any added cost. You can also receive a Customer Success Manager (CSM) to assist with roll out of LastPass at your organization. Plus, every LastPass Business account holder will also gain a free Families account – granting a personal account and five more accounts to share with those closest to them.
Identity 101 for SMBs
In short, you are faced with managing and connecting more devices, applications, networks, and users, in a business that is constantly evolving. It’s no wonder that facilitating employee access to business systems and data is more challenging than ever.
Designating LastPass Roles in Your Organisation
LastPass includes four types of roles – users, helpdesk admin, admin, and super admin – each with specific functionality so you can give appropriate levels of access .
Finding A Password Management Solution For Your Enterprise
Password management provides the simplified workflow that employees crave without sacrificing security or control. It is a foundational tool to protect your company from a data breach.
3 Tips to Protect your Entire Organisation with LastPass
When considering how to protect your entire organization from a cyberthreat, be sure to consider three tips.
Effortless Password Security for Employees Working from Anywhere
In addition to password management, LastPass offers additional security features, such as single sign-on (SSO) with simplified access to up to three cloud applications and multi-factor authentication (MFA) that secures the LastPass vault and the configured single sign-on applications.
Passwordless: A simple and secure reality for your business
Stop struggling with finding the right balance between security and simplicity, when you can have both by enabling employees to login to their digital vault without a password.
Is Your Cybersecurity Strategy Breach-Proof
As enterprise businesses and employees increase their digital footprint, there are more and more credentials that employees are expected to manage.
Does Your Company Have a Kill Switch?
By deploying a password manager, you can create a kill switch. With LastPass, you can share accounts that have ridiculously long, difficult-to-remember passwords that employees are less likely to abuse because there’s a different one for every account.
10 Reasons Why You Need Multi-Factor Authentication Over 2FA
LastPass MFA protects your business while streamlining the employee experience.
Unified communications as a service for Dummies
This eBook highlights the benefits of UCaaS such as cost savings, increased productivity, and remote work. Also, this eBook explains the history, technical requirements, and case studies of UCaaS.
10 Signs You Need A CPQ Solution
Is your team is struggling to get quotes done accurately and quickly? It might be time to consider a CPQ software solution. CPQ stands for Configure-Price-Quote. It refers to a category of quoting software that is designed to manage complex product or service configurations and just about any type of pricing you need. Good CPQ software also helps your team automate or guide pricing and product selection, resulting in faster quote turnaround times and more closed deals.
Getting the Most Out of AI in 2021: Insights From 10+ Industry Trailblazers
To help organizations continue to deftly pivot and keep pace in an ever-evolving world, we compiled qualitative commentary from a diverse range of technical and non-technical experts from companies like Snowflake, Microsoft, AWS, and Tableau, among others.
3 BENEFITS: You’ll Only Get From a Helpdesk
Your ultimate guide to the fundamentals of helpdesk solutions, including challenges, best practices, a buyer’s guide, and other resources, all in one place.Your ultimate guide to the fundamentals of helpdesk solutions, including challenges, best practices, a buyer’s guide, and other resources, all in one place.
MANAGING WINDOWS 7 END OF LIFE IN EMBEDDED SYSTEMS
Microsoft will end support for Windows 7 in January 2020. This presents a dilemma for anyone who has deployed Windows 7 as the OS for an embedded system.
Network Challenges in Higher Education Right Now
While IT Roles are concerned about pivoting from in-person to remote learning, Leadership Roles prioritize protecting student and staff data privacy.
Network Virtualization - 2nd VMware Special Edition
Don’t let the small footprint fool you. This book is loaded with information that can help you understand and capitalize on network virtualization. In plain and simple language, we explain what network virtualization is, why it’s such a hot topic, how you can get started, and steps you can take to get the best bang for your IT buck.
Become a Connected Nonprofit - Unlock the Power of the Salesforce Platform
You may have heard that many nonprofits are turning to technology that is based in the cloud to help them be more effective in program management, engagement, fundraising, analytics, and more. The benefits of cloud platforms are being seen across the social sector. But first... What is a cloud platform? Let’s find out.
5 Ways to Boost IT Efficiency with Intelligent Storage and Robotic Process Automation
Too many IT resources are being spent manually responding to storage problems and routine maintenance that, if left unchecked, could lead to downtime or data loss. Fortunately, a new class of intelligent storage with autonomous capability, combined with robotic process automation (RPA), can hyper-automate storage management, using software automation to perform tasks faster and more accurately. Read this white paper to explore five key benefits of deploying intelligent storage and RPA to optimize data center efficiency.
Bad Bot Report: Bad Bots Strike Back
Imperva’s 2020 Bad Bot Report investigates the daily attacks that sneak past sensors and wreak havoc on websites.
Dentsu Aegis Network: Better Processes for Happier Clients with FortressIQ
Led by Max Cheprasov, Chief Automation Officer at Dentsu Aegis Network, the Automation Center of Excellence had been exploring how Artificial Intelligence (AI) could be used to boost business performance. As the team started realizing how task automation could give employees more time for strategic thinking and complex problem solving, they found FortressIQ.
4 Tips to Propel Your Business Using a Knowledge Management System
Learn how a knowledge management system can increase efficiency, enable better project management, provide valuable insights to your clients and prospects, and so much more.
What Is MLOps?
With this report, business leaders will learn about MLOps, a process for generating long-term value while reducing the risk associated with data science, ML, and AI projects. Authors Lynn Heidmann and Mark Treveil from Dataiku start by introducing the data science-ML-AI project lifecycle to help you understand what--and who--drives these projects.
Strained Relationships Between Security And IT Ops Teams Leave Businesses At Risk
Endpoint security and management has become very complex. Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave businesses exposed to risk. Tanium commissioned Forrester Consulting to survey more than 400 IT leaders at large enterprises to uncover the challenges and consequences they face when managing and securing their endpoints.
The state of SIEM
The Security and Information Event Management (SIEM) market is undergoing transformation, fueled by continuously evolving IT infrastructure: cloud computing, mobility, virtualization, and other business drivers.This white paper discusses capabilities that markedly distinguish the SIEM of today from previous iterations. Then it goes beyond SIEM as the industry understands it today, and discusses what should be the natural next evolutionary step of the SIEM market. Download today to help guide your organization’s SIEM journey.
The Total Economic Impact™ Of Moxie Kbot: Cost Savings And Business Benefits Enabled By Contextual Guidance
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying Kbot. The results: A quantifiable benefit of over $9M over 3 years.
Defining A Successful AI Project
How should organizations choose their AI projects? Should it be a trendy, consumer-facing solution such as a chatbot, virtual assistant, or computer vision application? Or is it better to focus on embedded, back-of-the-house projects that quietly help to improve internal operations, employee efficiency, or decision-making? This ebook has answers.
Unleash your SAP Data - Enable modern analytics with your SAP data on Azure
QLIK & MICROSOFT LAUNCH JOINT GLOBAL PROGRAM TO ACCELERATE ANALYTIC SOLUTIONS USING SAP DATA ON AZURE SYNAPSE
Transforming IT Operations To Enable Better Business Outcomes
Read this ESG whitepaper to know how improving operational efficiency is the most important objective IT expects to accomplish from their organizations’ investments in the area of AI/ ML.
Why Enterprises Need Data Science, Machine Learning, and AI Platforms
Enabling Enterprise AI Enterprise AI is at peak hype, yet AI has yet to fundamentally change most businesses. For the most part, those that have been successful have democratized the use of data throughout the organization. But how can everyone else catch up? Enter: data science, machine learning, and AI platforms.
Taking Control of Public Consumption
In this essential guide, we explore how IT leaders can effectively manage their public cloud environment by implementing a cloud management platform to increase visibility, improve standardization and reduce costs.
Power your Hybrid Cloud Service Portfolio with Snow Commander: A Guide for Managed Service Providers
In this guide, we discuss how MSPs can fuel growth and enable digital transformation for their customers through use of an enterprise- proven, commercial off-the-shelf solution that offers: - Complete visibility into hybrid cloud environments - Customized, self-service access to their cloud resources - Simplified infrastructure management including automation
AI: From Cost to Revenue
For an Enterprise AI strategy to be truly sustainable, one must consider the economics: not just gains, but cost. This ebook unpacks those costs and how to control them.
Managing Kubernetes Performance at Scale
With this practical ebook, Kubernetes administrators and systems architects will examine common challenges and operational tips for running Kubernetes clusters in production.
4 Things M&A Dealmakers Need to Know About Artificial Intelligence
Read our white paper to learn: - How AI helps you to make smarter decisions - What's real about AI in M&A - and what's friction - How you can turn more data into better deals - Why AI can be used to fill information gaps and improve due diligence
CLOUD SECURITY REPORT 2019: Cloud Security Challenges, Solutions, and Trends
The 2019 Cloud Security Report is based on the results of a comprehensive online survey of 674 cybersecurity and IT professionals, conducted in Spring 2019 to gain deep insight into the latest trends, key challenges and solutions for cloud security across a balanced cross-section of organizations of varying sizes across multiple industry sectors. The survey was done by Cybersecurity Insiders, the 400,000-member information security community.
A Proven Approach to Cloud Workload Security
This white paper shares some of the knowledge and experience the CrowdStrike team has gained from securing its own cloud. It begins by describing the major factors that make the cloud vulnerable to threats and sharing some security-related observations made by the CrowdStrike cloud team. It then explains CrowdStrike’s approach to protecting a cloud infrastructure that is processing trillions of events per week and continues to grow as the company adds new capabilities to the Falcon platform and gains new customers. The paper concludes by describing the role the Falcon platform can play in protecting cloud workloads.
How Secure is Your Cloud Data? With employees working remotely at higher rates, business data is increasingly at risk.
With employees working remotely at higher rates, business data is increasingly at risk. IT administrators are now responsible for maintaining the same high level of security for data that’s more dispersed than ever, and on networks that lack the same robust protection as office environments.
Preparation, Recovery, and Remediation: A Holistic Approach to Ransomware Protection
When your organization gets hit by ransomware, it needs to be prepared with an exercised Business Continuity and Disaster Recovery (BC/DR) plan to help it resume operations as quickly as possible. Key steps and solutions must be followed to prepare and respond to cyberattacks against your organization.
The Hidden Costs Of Ransomware
The true cost of ransomware infections includes more than just the ransomware payment. Carbonite and Webroot spoke with business leaders and IT professionals to find out how their organizations were affected by ransomware, beyond losing access to their data and paying a ransom.
Carbonite Data Protection & Cyber Resilience: All the tools necessary to protect any type of data
A blended approach to data protection—with high availability combined with backup and non-disruptive data migration—gives IT decision-makers confidence in their ability to mitigate disruptions, preserve historical data and maintain business agility. It also simplifies administrative tasks and allows IT staff to focus on strategic initiatives. Organizations of all sizes wish to achieve this level of cyber resilience. Carbonite’s Data Protection Platform enables businesses to deploy comprehensive protection for any physical, virtual, cloud, legacy or heterogeneous environment.
2021 Webroot BrightCloud® Threat Report
Discover the most important (and surprising) cybersecurity trends from the last year and learn how you can build a united defensive front to stay resilient against threats.
The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021: The 11 Providers That Matter Most And How They Stack Up
In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare, Google, Imperva, Lumen, Microsoft, Neustar, and Radware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk professionals select the right one for their needs.
Say Goodbye to Downtime : Keep your SAP services up and running with SUSE
Digital transformation initiatives put pressure on your IT organization to adapt to requirements for delivering innovative new services that are reliable and secure. As a result, you are under constant pressure to provide continual uptime in the data center to meet growing customer demand and stay competitive.
The AI Impact Survey: Insights from More than 400 Data Professionals
Thoughts from 400+ Data Professionals Worldwide More than 400 data professionals in San Francisco, Amsterdam, Paris, and Stuttgart responded to the AI Impact Survey. This ebook breaks down the results and includes recommendations as well as best practices for organizations looking to scale AI.
CUSTOMER COMMUNICATION MANAGEMENT BUYER’S GUIDE
Rather than merely a piece of technology, good Customer Communications Management (CCM) is better understood as a business strategy that employs the maximum potential of all its parts. Our whitepaper covers all the essential aspects.
Combating hacking techniques: How to defend against DDoS, ransomware, and cryptojacking
We created this e-book to educate and create awareness about the security threats and major cyberattacks that are plaguing businesses right now. Our objective is to dissect three popular attacks - DDoS, cryptojacking and ransomware - and provide tips on ramping up your organization's security defenses. After reading this e-book, you should also have a clear idea about the threats these three attacks can cause to your business.