Resources
Contact Center 2.0: The Rise of Collaborative Contact Centers
How digital transformation is making contact centers unified, collaborative, and intelligent In this report from Altimeter, a Prophet Company, Brian Solis shares his insights on the transformation of contact centers in today’s digital workplace. Contact Center 1.0 was designed and deployed at scale in the 1960s, and the models and standards that defined them are still alive and well today. In his report, Brian introduces Contact Center 2.0—an integrated approach to unified communications that enables business experts and contact center agents to work in harmony to deliver modern, real-time customer experiences.
Build an App with OutSystems and AWS
OutSystems and AWS, both being named leaders, bring our technologies together to empower organizations to innovate by building apps fast, right, and for the future. This combination encompasses security, reliability, availability, and scalability, ensuring continuous adaptation to changing business requirements.
RETHINK FOR RESULTS: Driving Change Through Content-Driven Digital Transformation
We’ve sponsored research by Harvard Business Review Analytic Services to examine how LOB leaders create business value by digitally transforming their processes. Through deep interviews with companies in the midst of driving transformation, this white paper will share these leaders’ secrets of how they created tangible business impacts and helped their companies grow.
Say Goodbye to Downtime : Keep your SAP services up and running with SUSE
Digital transformation initiatives put pressure on your IT organization to adapt to requirements for delivering innovative new services that are reliable and secure. As a result, you are under constant pressure to provide continual uptime in the data center to meet growing customer demand and stay competitive.
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Argumenty za konsolidacją IT
Obecnie rozwój systemów IT nie przebiega już równomiernie. Każde narzędzie zwiększające produktywność, wymaganie dotyczące bezpieczeństwa i inicjatywa AI powoduje wprowadzenie kolejnego specjalistycznego rozwiązania, którym trzeba zarządzać, a to z kolei powoduje zwiększenie kosztów, złożoności i liczby luk w zabezpieczeniach.
Redefinicja całkowitego kosztu posiadania w erze AI
Biorąc pod uwagę, że 75 proc. pracowników wiedzy już korzysta z AI podczas codziennej pracy, organizacje muszą zbudować bezpieczne, opłacalne i zintegrowane fundamenty pod innowacje związane z AI — w przeciwnym razie ryzykują pozostanie w tyle. Ale wiele firm nadal ocenia całkowity koszt posiadania (TCO) wyłącznie na podstawie początkowych kosztów, nie uwzględniając wpływu AI na bezpieczeństwo, wydajność i innowacje.
Przygotuj swoją organizację na przyszłość pracy, korzystając z bezpiecznych podstaw użycia AI
Siedemdziesiąt dziewięć procent liderów biznesu zgadza się, że AI jest niezbędna do utrzymania konkurencyjności Organizacje potrzebują bezpiecznej ścieżki do przeprowadzenia transformacji, a posiadanie solidnego rozwiązania zwiększającego produktywność może im pozwolić na przeprojektowanie procesów i stymulowanie innowacji.
Wzmocnij zarządzanie danymi dzięki Microsoft 365, aby wspierać wdrażanie sztucznej inteligencji
Sztuczna inteligencja zapewnia firmom możliwość usprawnienia produktywności w miejscu pracy, dzięki czemu mogą skupić się na wprowadzaniu innowacji. Jednak wykorzystanie prawdziwego potencjału sztucznej inteligencji zależy od jakości, bezpieczeństwa i dostępności ważnych zasobów danych.
Plan transformacji: wdrażanie narzędzi cyfrowych dla pracowników pierwszego kontaktu
Gdy pracownicy pierwszego kontaktu zostaną wyposażeni w odpowiednie narzędzia, mogą zająć się wspieraniem firmy. Przeczytaj e-book pt. Plan transformacji: wdrażanie narzędzi cyfrowych dla pracowników pierwszego kontaktu, aby uzyskać porady ekspertów dotyczące tego, jak uruchomić Microsoft Teams na dużą skalę — tak by szybko przygotować pracowników pierwszego kontaktu do osiągnięcia sukcesu.
Przekształć pracę na pierwszej linii i zwiększ produktywność, współpracę i szybkość reakcji
Dzisiejsi pracownicy pierwszego kontaktu pełnią oparte na technologii role, które wymagają szybkości, precyzji i zdolności dostosowywania się. Posiadanie odpowiednich narzędzi ma kluczowe znaczenie dla szybkiego podejmowania decyzji i bezproblemowej współpracy, a także umożliwia zespołom szybsze wykonywanie większej liczby zadań.
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Ein Konzept für die Transformation: Einsatz digitaler Tools für Ihre Mitarbeitenden in Service und Produktion
Wenn die Mitarbeitenden in Service und Produktion mit den richtigen Tools ausgestattet sind, können sie sich auf die Unterstützung des Unternehmens konzentrieren. Lesen Sie das E-Book Eine Blaupause für die Transformation: Bereitstellung digitaler Tools für Mitarbeitende in Service und Produktion und erhalten Sie eine fachkundige Anleitung für die Bereitstellung von Microsoft Teams im großen Maßstab, damit Sie Ihren Mitarbeitenden schnell zum Erfolg verhelfen können.
План трансформации: развертывание цифровых инструментов для сотрудников первой линии
После получения сотрудниками первой линии надлежащих инструментов они могут приступить к работе по поддержке бизнеса. Прочтите электронную книгу План трансформации: развертывание цифровых инструментов для сотрудников первой линии, чтобы получить от экспертов сведения о том, как выполнить масштабное развертывание Microsoft Teams для быстрой подготовки сотрудников первой линии к достижению успеха.
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Um Esquema para a Transformação: Implementar ferramentas digitais para os seus trabalhadores da linha da frente
Quando os trabalhadores da linha da frente estão capacitados com as ferramentas certas, podem dedicar-se a apoiar a empresa. Leia o e-book, Um Esquema para a Transformação: Implementar ferramentas digitais para os seus trabalhadores da linha da frente, para obter orientação especializada sobre como implementar o Microsoft Teams à escala para que possa rapidamente preparar os trabalhadores da linha da frente para o sucesso.
Rafforza la governance dei dati per supportare l'adozione dell'IA con Microsoft 365
L'intelligenza artificiale consente alle aziende di semplificare la produttività dell'ambiente di lavoro in modo che possano concentrarsi sulla promozione dell'innovazione. Tuttavia la realizzazione del vero potenziale dell'intelligenza artificiale dipende dalla qualità, dalla sicurezza e dalla disponibilità delle risorse dati importanti.
Pianificazione della trasformazione: distribuzione di strumenti digitali per i dipendenti in prima linea
Quando i dipendenti in prima linea dispongono degli strumenti giusti, possono dedicarsi al supporto del business. Leggi l'e-Book, Pianificazione della trasformazione: distribuzione di strumenti digitali per i dipendenti in prima linea, per ottenere le indicazioni di esperti su come distribuire Microsoft Teams su larga scala in modo da preparare rapidamente i dipendenti in prima linea per il successo.
Trasforma il lavoro in prima linea e migliora la produttività, la collaborazione e la reattività
La forza lavoro in prima linea di oggi si è evoluta in ruoli basati sulla tecnologia che richiedono velocità, precisione e adattabilità. La disponibilità degli strumenti giusti è fondamentale per supportare un processo decisionale rapido, garantire una collaborazione ottimale e consentire ai team di ottenere una maggiore produttività, più velocemente.
Útmutató az átalakuláshoz: digitális eszközök az első vonalban dolgozók számára
Ha megfelelő eszközöket adunk az első vonalban dolgozók kezébe, hatékonyabban hozzájárulhatnak a cég sikeréhez. Olvassa el az Útmutató az átalakuláshoz: digitális eszközök az első vonalban dolgozók számára című e-könyvet, amelyben szakértői útmutatást talál a Microsoft Teams nagy léptékű bevezetéséhez, hogy gyors támogatást nyújthasson az első vonalban dolgozóknak a sikeres munkához.
Alakítsa át az első vonalbeli munkát, és növelje a hatékonyságot, az együttműködést és a reakcióképességet
Napjaink első vonalbeli munkái olyan technológiavezérelt munkakörökké fejlődtek, amelyek gyorsaságot, precizitást és alkalmazkodóképességet igényelnek. A megfelelő eszközök megléte kulcsfontosságú a gyors döntéshozatal és a zökkenőmentes együttműködés támogatásához, valamint ahhoz, hogy a csapatok gyorsabban végezhessenek el feladatokat.
Digitalisaation etenemissuunnitelma: Digitaalisten työkalujen käyttöönotto kenttätyöntekijöillä
Kun kenttätyöntekijät saavat käyttöönsä oikeat työkalut, he pystyvät tukemaan yritystä. Lue e-kirja Digitalisaation etenemissuunnitelma: digitaalisten työkalujen käyttöönotto kenttätyöntekijöillä, josta saat asiantuntevia neuvoja siitä, miten voit ottaa Microsoft Teamsin suuressa mittakaavassa käyttöön auttaaksesi kenttätyöntekijöitä nopeasti menestymään.
Uudista kenttätyöntekijöiden työ ja paranna tuottavuutta, yhteistyötä ja reagointikykyä
Nykypäivän kenttätyöntekijöille on kehittynyt teknologialähtöisiä rooleja, jotka edellyttävät nopeutta, tarkkuutta ja mukautuvuutta. Oikeat työkalut ovat keskeisiä nopean päätöksenteon ja saumattoman yhteistyön kannalta, ja niiden avulla tiimit pystyvät työskentelemään entistä nopeammin.
En skabelon til transformation: Implementering af digitale værktøjer til dine frontmedarbejdere
Når frontarbejdere får adgang til de rette værktøjer, kan de komme videre med at understøtte virksomheden. Læs e-bogen En skabelon til transformation: Implementering af digitale værktøjer til dine frontmedarbejdere for at få ekspertvejledning i, hvordan du kan implementere Microsoft Teams i stor skala, så du hurtigt kan klæde frontarbejderne på til at få succes.
Transformér frontlinjearbejdet, og øg produktiviteten, samarbejdet og reaktionsevnen
Nutidens frontlinjemedarbejdere har udviklet sig til teknologidrevne roller, der kræver hastighed, præcision og tilpasningsevne. At have de rigtige værktøjer er nøglen til at understøtte hurtige beslutninger, problemfrit samarbejde og muligheden for, at teams kan få mere gjort hurtigere.
Podrobný plán transformace: Nasazení digitálních nástrojů pro pracovníky prvního kontaktu
Když pracovníci v první linii dostanou ty správné nástroje, dokáží pracovat tak, aby podpořili podnik. Přečtěte si elektronickou knihu Podrobný plán transformace: Nasazení digitálních nástrojů pro pracovníky prvního kontaktu, ve které najdete odborné pokyny, jak nasadit Microsoft Teams ve velkém, abyste mohli rychle připravit pracovníky prvního kontaktu na úspěch.
Přetvořte práci při prvním kontaktu a zlepšete produktivitu, spolupráci a rychlost reakcí.
Dnešní pracovníci prvního kontaktu už představují technologiemi řízené role, které vyžadují rychlost, přesnost a přizpůsobivost. Je nezbytné mít ty správné nástroje, které podpoří rychlé rozhodování a bezproblémovou spolupráci a umožní týmům odvádět více práce rychleji.
Plan para la transformación: implementación de herramientas digitales para los empleados de primera línea
Cuando los trabajadores de primera línea cuentan con las herramientas adecuadas, pueden trabajar para respaldar el negocio. Lee el e-book Plan para la transformación: implementación de herramientas digitales para los empleados de primera línea para obtener directrices de los expertos sobre cómo implementar Microsoft Teams a escala para preparar a los empleados de primera línea para el éxito.
Un plan d'action pour la transformation : Déployer des outils numériques pour vos collaborateurs de première ligne
Lorsque les collaborateurs de première ligne disposent des bons outils, ils peuvent se mettre au service de l’entreprise. Consultez l’Ebook Un plan d'action pour la transformation : Déployer des outils numériques pour vos collaborateurs de première ligne pour obtenir des conseils d’experts sur le déploiement à grande échelle de Microsoft Teams afin d'assurer rapidement la réussite des équipes de terrain.
Transformez votre travail de première ligne et stimulez la productivité, la collaboration et la réactivité
Les collaborateurs de première ligne actuels ont évolué vers des rôles axés sur la technologie qui exigent vitesse, précision et adaptabilité. Il est essentiel de disposer des bons outils pour accompagner des prises de décision rapides et une collaboration sans effort, ainsi que pour permettre aux équipes de travailler plus rapidement.
A Blueprint for Transformation: Deploying digital tools for your frontline workers
When frontline workers are empowered with the right tools, they can get to the business of supporting the business. Read the eBook, A Blueprint for Transformation: Deploying digital tools for your frontline workers, to get expert guidance on how to deploy Microsoft Teams at scale so you can quickly set frontline workers up for success.
Find Your Edge: Create value by harnessing data at the point of creation
Business priorities drive IT priorities. And IT capabilities underpin business capabilities, which either limit or expand future priorities in an endless cycle. Whether that cycle is virtuous or vicious depends on how closely IT and business priorities are aligned. With data increasingly coming from outside the core data center, harnessing all that information will require stretching your imagination to the edge.
Top Priorities for Tech & Service Providers: Leadership Vision for 2021
Technology and service providers need to prepare for a set of external forces that will impact their markets, their clients and their organization in the coming years. These forces emerge from changing customer demand, shifting industry dynamics, emerging technology and trends, challenges from new (and old) entrants, disruptive business models and geopolitics. Download our e-book to uncover the trends and challenges facing your role as a product manager.
Future Ready with SaaS Management
Uncover 5 ways that VMware vRealize Cloud Management and vRealize Cloud Universal give infrastructure, cloud, and operational teams a proven way to make cloud your business.
THE LEARNING SUPPLY CHAIN
The shift to ecommerce and faster, cheaper delivery has meant exponential growth in orders and shipments. The added complexity in the supply chain is now too much for humans to make optimised decisions. Machine learning can take these vast amounts of data and turn them into improved, end-to-end operations.
Align Salesforce with your enterprise quality strategy to deliver safer, faster updates
The following white paper shares best practices for building a modern testing strategy that will accelerate the delivery of Salesforce updates.
The IT Roadmap for Digital Business Transformation
From our expert research and interactions with thousands of companies in a wide range of industries, we’ve compiled digital business transformation best practices into a customizable roadmap. Your organization can use this roadmap to understand the key stages, resources and people required to plan and execute an effective digital business transformation initiative.
Finding the Best WAN Edge Solution for Your Enterprise
SD-WAN (Software Defined Wide Area Network) can help enterprises improve application performance, lower WAN costs, and strengthen business continuity. But as you consider deploying SD-WAN, it’s important to understand the differences between solutions. Identifying which features matter to your enterprise is essential in making this selection. This paper discusses the most important considerations and outlines capabilities that separate “just okay” products from really good ones. While this paper does not compare specific products, it does include examples of features from Citrix SD-WAN, one of the leading WAN Edge solutions in the industry.
Why Enterprises Need Data Science, Machine Learning, and AI Platforms
Enabling Enterprise AI Enterprise AI is at peak hype, yet AI has yet to fundamentally change most businesses. For the most part, those that have been successful have democratized the use of data throughout the organization. But how can everyone else catch up? Enter: data science, machine learning, and AI platforms.
Transform Your Network with Advanced Load Balancing from VMware
Learn why It’s time for your organizations to move from appliance-based hardware or virtual load balancers to 100% software load balancing.
The sun rises The role and opportunities of B2B marketplaces in a post-Covid world
In line with the trends and developments we identified in our previous studies, The spring of B2B marketplaces (2017), B2B marketplaces are blossoming (2018), and The summer of B2B marketplaces (2020), B2B marketplaces have kept growing.
A Guide to PLM for Manufacturers
If you want to build something that lasts, you need a strong foundation. The same rule applies to building a business. For manufacturers, this means creating a holistic process from the jump that can track every product throughout its lifecycle — from the first inklings of design to how it will eventually be retired. This process is commonly referred to as product lifecycle management (PLM), and it’s a cornerstone of data management for the manufacturing field.
Industry 4.0: How to Optimize Your Manufacturing Revenue
Every year, new technologies emerge that alter the way firms do business, manage their employees, and interact with customers. The pandemic brought many of these changes to bear far sooner than many people in the industry expected and keeping up with the pace has been difficult.
Greater Ransomware Protection Using Data Isolation and Air Gap Technologies
. Two proven techniques for reducing the attack surface on your data are data isolation and air gapping. Hitachi Vantara and Commvault deliver this kind of protection with the combination of Hitachi Data Protection Suite (HDPS) and Hitachi Content Platform (HCP) which includes several layers and tools to protect and restore your data and applications from the edge of your business to the core data centers.
The World’s Fastest Ransomware Recovery From Immutable Snapshots For VMware Environments
Be prepared against ransomware threats by leveraging Hitachi Ops Center Protector for VMware Environments
The Long Road Ahead to Ransomware Preparedness
A wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society.
Hitachi Virtual Storage Platform E Series: Capacity Without Compromise
In a world where microseconds matter, Hitachi Virtual Storage Platform E series supercharges performance for business applications, while also meeting data efficiency needs with a simple-to-manage platform.
The World of Work is Changing: Will You Evolve or Be Left Behind?
Download this eBook to learn how to embrace uncertainty, break through the status quo, and evolve in today’s rapidly changing markets. Partner with Planview on your journey to increased agility and flexibility, no matter how your teams work.
CFO 3.0 – Digital Transformation Beyond Financial Management
The finance function is evolving. Discover how trailblazing finance leaders are driving a digital-first agenda.
5 WAYS LEADING BRANDS ARE DRIVING DIGITAL EXPERIENCE TRANSFORMATION
The big challenge for many brands is the complexity and scale of modern digital interactions, and the vast amount of data that comes with it. How can they build an understanding of the complicated and unpredictable ways in which customers behave? How do they move from data-to-insight, and then insight-to-action quickly, and at scale, to meet customer expectations? The good news is that most organizations are suffering very similar issues when transforming their digital experiences. In this guide, you’ll read about 5 ways some of the world’s biggest brands are using experience analytics - and the unique behavioral insights that come with it - to overcome the challenges they are facing.
5 Ways to Boost IT Efficiency with Intelligent Storage and Robotic Process Automation
Too many IT resources are being spent manually responding to storage problems and routine maintenance that, if left unchecked, could lead to downtime or data loss. Fortunately, a new class of intelligent storage with autonomous capability, combined with robotic process automation (RPA), can hyper-automate storage management, using software automation to perform tasks faster and more accurately. Read this white paper to explore five key benefits of deploying intelligent storage and RPA to optimize data center efficiency.
Scaling UX impact in a digital-first world
In this guide, Lada Gorlenko, Director of Experience Research at Smartsheet, and Lauren Palmer, Director of UX Research at Google, share their tips on how to enable UX teams to deliver breakthrough experiences at scale.
Driving Digital Transformation And Business Value With ServiceNow: Transforming Your Operational Productivity Using The Now Platform
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential business benefits enterprises may realize by deploying ServiceNow to catalyze digital business transformation.
How to Fuel Ad Sales with Your Tech Stack
In order to meet the expectations of advertisers in this digital-first age, news organizations must fine-tune their underlying sales engines – especially as they expand their product portfolios to include events, social media, branded content and more cross-channel offerings. This paper will examine how publishers and media can leverage end-to-end solutions to excel in the modern marketplace
The Strategic Intelligent Automation Index: How Boards are Shaping Future Organisational Models Around a Digital Workforce.
In this report, we share our analysis of FTSE 350 organizations annual reports and highlight the increased use of automation, cloud and AI.
RESPONDING TO EXTREME CHANGE: THE FOUR PILLARS OF OPERATIONAL AGILITY
In this guide, you’ll find out what to look for in a Digital Workforce that is built to scale and discover where to focus your attention as you start to scale your deployment.
SUSE Enables the Promise of SAP S/4HANA
SUSE enables the promise of SAP S/4HANA by delivering SAP applications faster, easier, and with lower risk — onpremises and in the cloud.
GO MAINSTREAM WITH SD-WAN: MIGRATION BEST PRACTICES
Understand the best practices that will simplify your move to SD-WAN.
Optimize your network for a cloud-first world
Read this e-book to learn how a unified app-delivery strategy can help you increase IT efficiency and reduce security risks.
The Big Makeover : How Digital Transformation is Changing the Face of Canadian Manufacturing
How Digital Transformation is Changing the Face of Canadian Manufacturing
Why Enterprises Need Data Science, Machine Learning, and AI Platforms
Delivering results with Artificial Intelligence
10 Companies Using Platforms and Ecosystems to Succeed- How you can too
This eBook explores 10 companies including Microsoft, Salesforce, and SAP, that are using platforms and ecosystems to drive revenue, deliver a better customer experience, and set themselves apart in today's highly competitive digital economy.
THE RISE OF MACHINE LEARNING IN CYBERSECURITY
Explains machine learning (ML) technology — what it is, how it works and why it offers better protection against the sophisticated attacks that bypass standard security measures.
Now Tech: Digital Intelligence Technologies, Q2 2019
Customer insights (CI) professionals should use Forrester's Now Tech report to understand the value they can expect from a digital intelligence technology provider and select vendors based on size and functionality.
Disruptive Customer Engagement
With each passing year, just as in the CRM market, the shift towards cloud that is happening will rise…
The future of XM
The next decade will require a pivotal transformation from traditional customer experience (CX) metrics to modern experience management (XM) programs.
45 ecommerce stats for accelerated digital transformation
Key statistics and trends from industry reports and surveys to help you deal with the changes in digital and ecommerce.
Deliver Salesforce updates faster by tackling the #1 bottleneck in the software delivery process
Learn how to address the #1 challenge in the Salesforce delivery process
Digital Business Acceleration
Download Gartner's research to help you prioritize digital business efforts in five areas: Fast Lane, Growth Lane, Fix-it-Lane, Slow Lane and Exit.
The Speed of Change : How Fast Are You?
Learn more about those who lead and those who don’t. You’ll also find out if you are a leader, and get tips on what to do if you are not.
Seize This Opportunity for Digital Business Acceleration
The 2021 CIO Agenda highlights four key activities that distinguish top organizations from typical and trailing counterparts when it comes to digital business acceleration.
Market Guide for Process Mining
What will the process mining market look like in 2025?
The State of AI in Market Research 2021
The dramatic shift to online research in 2020-21, and particularly the use of artificial intelligence, has already fueled a substantial change in the industry. So what does that mean for the future of market research, and how should researchers continue to adapt?
The Guide to Multi Dimensional ADC Scaling for Digital Transformation
This eBook will explain what multi-dimensional ADC scaling is, its key use cases, and the considerations your organization should make when selecting a solution to support multi-dimensional ADC scaling in the face of digital transformation.
Guide To : Smart Executive Leadership for Design Systems
For all those who are considering investing in design systems. This guide will cover the potential costs and benefts, common pitfalls, and best practices for how leaders can position the initiative for success.
The 5 Conversations CIOs Must Have to Support Digital Business Acceleration
This research will empower CIOs to have renewed conversations with roles in the organization that have a crucial impact on digital transformation.
5 Best Practices for Preparing Data for Reports and Presentations
5 best practices for preparing financial data
NVMeTCP Enables the Democratization of Disaggregated, NVMe-based Storage
The use of NVMe-based solid-state media, disaggregated storage, and scale-out software-defined architectures deliver very efficient infrastructure for the hyperscalers, but enterprises and most service providers do not typically have the same sophisticated development resources available to themto build these infrastructures.
Beware the Hidden Risks of BYO Appliances
Digital transformation requires a steady and resilient infrastructure that is both agile and cost-effective. Efficient data management and data storage are certainly the backbone of any such infrastructure. Download this whitepaper to learn more.